Note: The job is a remote job and is open to candidates in USA. Location3 is a fully remote digital marketing agency founded in 1999, focused on helping enterprise and multi-location brands improve performance through scalable, data-driven marketing solutions. The Local Marketing Coordinator will support Local Marketing Managers by assisting franchisees with LOCALACT questions, providing education, and ensuring effective communication across teams.
Responsibilities
- Support Local Marketing Managers by assisting franchisees with LOCALACT questions, follow ups, and education
- Participate in scheduled calls and outreach focused on explaining performance results and next steps already defined by the Manager
- Help franchisees understand LOCALACT dashboards, reports, and basic paid and organic performance metrics
- Reinforce campaign updates, recommendations, and action items provided by the Local Marketing Manager
- Support onboarding, enrollment, walkthroughs, and ongoing platform education for LOCALACT users
- Answer common questions related to performance data, reports, budgets, and platform functionality
- Monitor conversations for confusion, friction, or unresolved issues and flag them for the Manager
- Escalate complex, sensitive, or high-risk situations to the Local Marketing Manager or Client Services Manager
- Create, update, and manage Zendesk tickets related to advisor interactions and follow ups
- Document conversations, questions, and outcomes to ensure continuity across teams
- Provide overflow call coverage when Local Marketing Managers reach capacity
- Follow established playbooks, processes, and service standards to ensure consistent support
- Contribute feedback to improve advisor resources, FAQs, and training materials
Skills
- 1-3 years of experience in customer support, client services, marketing support, or a related role
- Comfort explaining basic performance data and marketing concepts in clear, simple language
- Functional understanding of local marketing and digital performance metrics
- Strong listening skills and attention to detail
- Ability to follow direction, reinforce recommendations, and stay within defined role boundaries
- Comfort working in a phone heavy, fast paced environment with changing priorities
- Strong documentation habits and reliability in follow through
- Professional, calm communication style
Benefits
- Medical
- Dental
- Vision
- A matching 401(k)
- Wellbeing stipends
- Remote work support
Company Overview
Location3 is the preferred digital partner of multi-location brands and franchise systems, delivering enterprise strategy with local activation. It was founded in 1999, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is https://location3.com.
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