Note: The job is a remote job and is open to candidates in USA. Nihon Kohden America is seeking a Clinical Applications Manager to oversee the clinical application staff and ensure quality and satisfaction for both staff and clients. The role involves managing employee performance, coordinating training, and maintaining clinical knowledge while collaborating with leadership to meet client needs.
Responsibilities
- Responsible for field employee assessments and yearly evaluations to include performance improvement strategies and goal setting
- Responsible for approving Clinical Application staff expense reporting, ensuring compliance with company policy
- Responsible for daily/weekly/and as needed communication with Clinical Application staff regarding issue resolution, daily operations and addressing needs of staff while in the field
- Responsible for planning, assigning and directing staff schedules to ensure that client needs are met
- Collaborates with Director of Clinical Applications and Education to recruit, interview and select appropriate talent for inclusion of team
- Coordinates and oversees orientation and training for new Clinical Application team members, including final evaluation to ensure readiness for independent function in field situations
- Responsible for remaining clinically knowledgeable and competent and for maintaining current unencumbered nursing licensure
- Active participation in regular status update calls with Director of Clinical Applications and Education
- Responsible for customer and sales requests regarding training needs or inquiries, in collaboration with the Director of Clinical Applications and Education
- Perform Clinical Application Specialist role as required for training, education and/or workload management
- Provide mentorship and coaching to all team members on an ongoing basis to ensure quality and consistency throughout team
- Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies
- Adhere to all company policies, procedures, and business ethics codes
- Duties may be modified or assigned at any time based on business need
Skills
- Bachelor's degree in nursing; Master's degree in nursing or leadership preferred
- Must possess a valid unrestricted nursing license issued within the U.S
- A valid driver's license and good driving record are required
- 5+ years of experience in critical care
- 2+ years of experience of people management experience, including driving results through others, leading teams or projects, and providing training
- Thorough understanding of monitoring systems and products in the clinical setting required; knowledge and experience with Nihon Kohden products preferred
- Excellent communication skills, both verbal and written, and presents a professional image with above-average customer service skills are required
- Excellent organizational skills and attention to detail are paramount
- Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals
- The ability to write reports and business correspondence
- The ability to effectively present information in one-on-one and group situations to customers and other employees of the organization
- Ability to effectively use technology to present information to customers
- Working knowledge of Windows PC's, proficiency in Microsoft Outlook email applications, Word, Excel, and PowerPoint Office programs
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- The ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Able to work effectively both independently and in a collaborative team environment
- Master's degree in nursing or leadership preferred
- Knowledge and experience with Nihon Kohden products preferred
Benefits
- Typical vendor credentialing expenses will be paid/reimbursed by the Company.
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