Note: The job is a remote job and is open to candidates in USA. Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that provides care communities access, solutions, and insights. The Manager, Member Solutions is responsible for leading a team to build and maintain relationships with clients in the senior care market while driving sales strategies and performance management.
Responsibilities
- Lead, coach, and motivate a team of Inside Sales Representatives to achieve and exceed individual and team sales targets
- Oversee member communications and ensure consistent, high-quality experience across all Inside Sales interactions
- Provide ongoing training, mentoring, and professional development to enhance the team’s sales capabilities, product knowledge, and customer engagement skills
- Develop and implement short and long-term sales strategies that support business objectives and member growth within Navigator
- Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership
- Establish and manage sales goals, activity metrics, and KPIs; monitor performance through dashboards and CRM reporting
- Analyze sales data and work with Navigator to understand market trends to identify opportunities for improvement and recommend process or strategy adjustments
- Lead the identification, implementation, and optimization of AI-powered tools, bots, and workflow automation solutions to enhance lead generation, customer engagement, CRM management, reporting, and overall sales productivity
- Evaluate sales processes to identify automation opportunities, drive adoption of new technologies, and deliver measurable improvements in operational efficiency, response times, conversion rates, and scalability across the inside sales function
- Partner with Marketing, Navigator, Trade, and Business Partners to align lead generation, outreach campaigns, and sales initiatives
- Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership
Skills
- Bachelor's degree required
- 3+ years managing a team of sales development representatives
- Minimum of 5 years of experience as an Inside Sales Development Representative
- Experience building an inside sales team from inception
- Comprehensive knowledge of Inside Sales concepts, principles, and best practices
- Demonstrated track record of managing and achieving repeatable outcomes through the application of consistent, structured inside sales processes
- Demonstrated experience leading and developing sales teams
- Experience with budgeting, strategic planning, and process improvement is a plus
Benefits
- Medical, Dental, Vision Coverage (for employee and family)
- Flexible Spending Account & Health Savings Account with Company contribution
- Employee Assistance Program
- Disability Coverage
- Life insurance
- 401(k) with company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO), paid holidays, floating days
- Remote or on-site environment
- This role is eligible for a commission based on quota goal attainment.
- Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
- Teledoc access
- Fitness Reimbursement
- Commuter Benefit Plan
- Access to an Employee Assistance Program (EAP)
- Paid Time Off
- Your birthday is a day off and a floating holiday
- Paid Parental Leave
- 401K with a match
- Employee Stock Purchase Plan
- Life Insurance, short-term & long-term disability insurance
- Access to financial and legal advisors
- Perks and Benefits Discounts
- Tuition Reimbursement
- E-learning programs
- Ongoing Team Trainings
- Paid volunteer time-off
- Donation matching
Company Overview