Note: The job is a remote job and is open to candidates in USA. AAA Club Alliance is seeking Member Contact Center Sales Associates who are passionate about customer service and helping others. In this role, you will deliver exceptional service to members, assist with planning travel experiences, and use a consultative sales approach to recommend products and services that fit their needs.
Responsibilities
- Build strong relationships with members through personalized, consultative service
- Recommend and sell AAA Memberships, travel products, financial services, and other AAA solutions
- Assist members with questions about membership benefits, travel reservations, roadside assistance, driving school, and general account inquiries
- Deliver friendly, professional support in a fast-paced contact center environment
- Consistently meet or exceed established sales and performance goals while providing an exceptional member experience
Skills
- High School Diploma or equivalent
- 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience
- A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire. Costs will be reimbursed at time licensing is secured. Costs varies by State (up to $200)
- Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home
- Must be able to work overtime and/or on holidays as required by business needs
- Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving
- Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role
Benefits
- Fully remote/work from home.
- Computer equipment provided.
- Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
- Paid Virtual Training (must be able to attend all training).
- 1st shift and 2nd shift schedules available. One weekend shift each week REQUIRED. Set schedule.
- Variety of Work Schedules starting any time between 8:00 a.m. up to 5:00 p.m. EST (Full-time and Part -time)
- Company-wide Career mobility opportunities
- Training is paid and will take place virtually, Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks.
- Monthly incentive plan based on individual performance
- Shift differential for 2nd shift of 8%
- Full time Associates are offered a comprehensive benefits package that includes:
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
Company Overview