Remote National Customer Operations Manager – Coca‑Cola – Strategic Account Leadership & Supply‑Chain Optimization (Work‑From‑Home)

Why Join Coca‑Cola and Workwarp?

Imagine working for one of the most iconic brands on the planet, a company that has been delighting consumers for more than 130 years. Coca‑Cola isn’t just a beverage; it’s a cultural touchstone, a symbol of refreshment, and a catalyst for moments of celebration worldwide. Partnered with Workwarp, a leader in remote‑first talent solutions, this role offers you the flexibility to work from anywhere in the United States while delivering high‑impact results for an industry‑defining portfolio of customers.

Our joint mission is simple yet powerful: “Refresh the world, inspire moments of optimism and happiness, and create lasting value for our customers and partners.” As a Remote National Customer Operations Manager, you become a pivotal bridge between Coca‑Cola’s strategic objectives and the day‑to‑day operational realities of a diverse set of national accounts. If you thrive on solving complex problems, leading cross‑functional teams, and shaping the future of beverage supply‑chain excellence, this is the opportunity you’ve been waiting for.

Position Snapshot

• Title: Remote National Customer Operations Manager – Coca‑Cola – Strategic Account Leadership & Supply‑Chain Optimization
• Employment Type: Full‑time, remote (U.S.‑based)
• Compensation: Competitive salary plus performance‑based incentives
• Start Date: Immediate openings – we are hiring now!
• Reporting To: Inspire Account Team – Senior Director, Customer Operations
• Travel Requirement: 0% – 25% (primarily client visits and occasional regional conferences)

Role Overview

As the National Customer Operations Manager (NCOM), you will own the end‑to‑end lifecycle of equipment, service, and supply‑chain solutions for Coca‑Cola’s most strategic national accounts. You will partner closely with sales, finance, marketing, and the broader customer success organization to design, implement, and continuously improve operational plans that drive beverage quality, cost efficiency, and profitable growth.

This role is both strategic and hands‑on: you will craft multi‑year business plans, lead cross‑functional project teams, and serve as the primary operational steward for senior‑level buyers at our partner organizations. Your success will be measured by the ability to deliver measurable cost reductions, heightened service levels, and increased revenue contribution for Coca‑Cola while cementing our reputation as the customer’s most valued supplier.

Key Responsibilities

• Strategic Account Leadership: Serve as the operational champion for a portfolio of national accounts, aligning Coca‑Cola’s service and equipment solutions with each customer’s business objectives.
• Business Planning & Forecasting: Lead the development of short‑term and long‑term operational plans, including Net Service Expense (NSE) and Capital Expenditure (CAPEX) forecasts, ensuring alignment with the C4V (Customer‑Centric, Value‑Driven) methodology.
• Project Management: Create detailed project charters, timelines, resource allocation matrices, and financial impact analyses for all major operational initiatives. Drive execution through cross‑functional teams and maintain transparent communication with all stakeholders.
• Operational Excellence: Identify key drivers of service cost, equipment performance, and beverage quality. Design and implement solutions—such as equipment upgrades, preventive maintenance programs, and data‑driven analytics—that reduce waste, improve reliability, and boost profitability.
• Customer Stewardship: Build trusted relationships with senior‑level buyers, serving as their go‑to subject matter expert for all operational questions. Conduct regular business reviews, performance dashboards, and strategic workshops to reinforce Coca‑Cola’s value proposition.
• Data Analytics & Insight Generation: Leverage advanced analytics tools to manipulate large data sets, uncover trends, and translate insights into actionable recommendations that support cost‑to‑serve optimization.
• Collaboration & Influence: Partner with sales, finance, marketing, and supply‑chain teams to ensure a unified approach to customer success. Influence internal decision‑makers through compelling presentations and storytelling techniques.
• Continuous Improvement: Champion a culture of continuous learning by sharing best practices, mentoring junior team members, and staying abreast of emerging technologies within beverage equipment and supply‑chain automation.

Essential Qualifications

• Education: Bachelor’s degree (BS/BA) in Business, Engineering, Supply Chain, or a related discipline is required.
• Experience – Customer Operations: Minimum of 3 years of direct customer management experience in a B2B environment, preferably within the beverage, consumer packaged goods (CPG), or equipment services space.
• Operations Expertise: At least 2–4 years of generalized operations experience, demonstrating an ability to manage complex service contracts, equipment lifecycles, and cost‑to‑serve models.
• Project Management: Proven track record of delivering large‑scale projects on time and within budget. Formal project management training (e.g., PMP, Prince2) is a plus.
• Analytical Skills: Hands‑on experience with data manipulation, statistical analysis, and business intelligence platforms (e.g., Tableau, Power BI, Excel Power Query).
• Financial Acumen: Ability to develop, manage, and report on service expense budgets, capital spend, and ROI calculations.
• Communication & Presentation: Exceptional written and verbal communication skills; comfortable delivering executive‑level presentations using the C4V framework.
• Influencing Capability: Demonstrated success influencing senior stakeholders both internally and externally to achieve strategic outcomes.

Preferred Qualifications

• Master’s degree (MS/MA) or MBA with a focus on Business Strategy, Operations Management, or Data Analytics.
• Experience selling or managing equipment‑centric services to senior‑level buyers in the hospitality, retail, or entertainment sectors.
• Advanced knowledge of beverage dispensing equipment, refrigeration systems, or point‑of‑sale technology.
• Certification in Lean Six Sigma, Kaizen, or other continuous improvement methodologies.
• Proficiency in cloud‑based collaboration tools (e.g., Microsoft Teams, Slack, Asana) and CRM platforms such as Salesforce.

Core Skills & Competencies

• Strategic Thinking: Ability to synthesize market trends, customer data, and internal capabilities into a forward‑looking operational roadmap.
• Technical Savvy: Comfortable navigating equipment management software, IoT sensor data, and diagnostic dashboards to drive value.
• Financial Literacy: Skilled at budgeting, forecasting, and financial reporting within the ABP (Annual Business Planning) and RE (Revenue Enhancement) processes.
• Leadership & Teamwork: Proven capacity to lead cross‑functional teams, mentor junior staff, and foster collaborative environments across geographic boundaries.
• Customer‑Centric Mindset: Deep commitment to understanding the unique challenges of each client, delivering tailor‑made solutions that exceed expectations.
• Agility & Resilience: Thrive in fast‑paced, ambiguous settings; pivot quickly when market conditions shift or new opportunities arise.
• Ethical Judgment: Uphold Coca‑Cola’s Code of Conduct and maintain the highest standards of integrity in every interaction.

Career Growth & Learning Opportunities

At Coca‑Cola, your career trajectory is only limited by your ambition. As a Remote National Customer Operations Manager, you will have access to a suite of development resources designed to accelerate your professional growth:

• Leadership Development Programs: Enroll in Coca‑Cola’s Global Leadership Academy, which offers immersive workshops, mentorship pairings, and executive coaching.
• Continuous Education Stipends: Receive an annual budget to pursue certifications, advanced degrees, or industry‑specific training (e.g., Lean Six Sigma, Advanced Data Analytics).
• Cross‑Functional Rotations: Opportunity to spend short‑term assignments within sales, finance, or product innovation teams, broadening your corporate perspective.
• Global Exposure: Participate in international conferences, webinars, and knowledge‑sharing forums with Coca‑Cola peers across 200 + countries.
• Performance‑Based Advancement: Clear milestones for promotion to Senior Manager, Director, or Regional Vice‑President roles based on measurable impact and leadership excellence.

Work Environment & Company Culture

Our culture is built on four pillars—Curious, Empowered, Inclusive, Agile—that shape the way we work together and serve our customers. As a remote professional, you will enjoy:

• Flexibility: Design your own workday, choose your home office setup, and balance life commitments without compromising on career momentum.
• Collaborative Technology: State‑of‑the‑art virtual collaboration platforms that keep you connected with teammates across time zones.
• Inclusivity: A global, diverse workforce where every voice is valued, and inclusion initiatives are embedded in daily practice.
• Community & Well‑Being: Access to wellness programs, virtual fitness classes, mental‑health resources, and employee resource groups (ERGs) focused on various interests and identities.
• Recognition: Regular acknowledgment of achievements through awards, spot‑lights, and peer‑to‑peer recognition platforms.

Compensation, Perks & Benefits

While specific salary figures are confidential and based on experience, successful candidates can anticipate a competitive base pay complemented by:

• Performance‑based annual bonuses linked to operational KPIs and revenue targets.
• Comprehensive health, dental, and vision insurance plans with employer contributions.
• Retirement savings options (401 k) with matching contributions.
• Paid time off (PTO), holidays, and parental leave policies that support work‑life harmony.
• Home‑office stipend for equipment, high‑speed internet, and ergonomic furniture.
• Access to Coca‑Cola’s employee discount program, wellness apps, and virtual learning libraries.

Our Purpose‑Driven Mission

We are committed to refreshing the world while fostering a sustainable future. Coca‑Cola’s “World Without Waste” initiative, climate‑positive goals, and community‑impact programs underscore our dedication to responsible stewardship. As a National Customer Operations Manager, you will be instrumental in driving sustainable operational practices that reduce waste, improve energy efficiency, and deliver value to both customers and the planet.

How to Apply

If you are ready to make a tangible impact on a globally recognized brand and enjoy the autonomy of remote work, we invite you to submit your application today. Click the link below, attach your updated resume, and share a brief cover letter outlining why you are the ideal candidate for this strategic role.

Apply Now

Equal Opportunity Employer Statement

Coca‑Cola, together with Workwarp, is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or protected veteran status, or any other characteristic protected by applicable law.

Take the Next Step

Seize this opportunity to blend strategic thinking, operational expertise, and customer‑centric leadership—all from the comfort of your home office. Join us and become a catalyst for excellence in one of the world’s most beloved brands.

Apply Now