Note: The job is a remote job and is open to candidates in USA. Enova is a leading financial technology company that provides online financial services through its AI and machine learning-powered platform. As a Customer Service Representative, you will undergo a 4-week training program and manage inbound calls, delivering exceptional customer service and support.
Responsibilities
- Respond to incoming customer calls, addressing their questions and providing service
- Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Skills
- Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Company Overview
Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. It was founded in 2004, and is headquartered in Chicago, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.enova.com/.
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