Note: The job is a remote job and is open to candidates in USA. SouthState Bank is a trusted financial partner with a commitment to helping customers move forward. The Newgen Sr System Administrator is responsible for supporting and enhancing the Newgen application and its interfaces, collaborating with IT and business teams to ensure operational excellence and compliance with regulatory requirements.
Responsibilities
- Acts as a Team Lead and SME for SouthState’s Newgen application, inclusive of reviewing open work items and helping to prioritize and distribute that work to appropriate team members based on skill set
- Administer, configure, and maintain the Bank’s Newgen application to ensure optimal performance, security, and reliability for effective business operations
- Monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime and disruptions to meet service-level agreement (SLA) goals, effectively utilizing incident management to report any degradations
- Lead integration efforts with internal and external APIs, including third party services
- Create clear and comprehensive documentation for API usage and endpoints
- Perform system analysis on configuration and functional specifications to design, develop, test and deploy solutions to meet end user requirements
- Maintains proper oversight of deliverables and meets deadlines
- Perform business workflow analysis to design, develop, test and implement technology changes in support of end user efficiency gains
- Work collaboratively with IT Governance regarding routine audits and security assessments to ensure compliance with regulatory requirements and internal policies
- Plan and conduct thorough testing of applications to ensure functionality, performance, and security
- Lead the deployment of applications, software updates/upgrades, patches, and enhancements in coordination with vendors and internal stakeholders
- Ensure software releases and application configuration changes are tested, qualified, documented, approved, and implemented successfully in accordance with the Bank’s Change Management practices
- Perform training and knowledge transfer activities to ensure that both the business and IT adopt and use business applications efficiently, fully leveraging the technology
- Maintain comprehensive documentation of Newgen application including technical specifications, user manuals, and system changes
- Ensure clear and concise instructions on remediation of incidents are well documented and available for other team members
- Work collaboratively to meet strategic objectives, regulatory compliance, risk management requirements, and to ensure that industry leading best practices are leveraged effectively
- Provides after hours and weekend support as needed
- Other duties as assigned
Skills
- 6 or more years' experience configuring and supporting loan origination and documentation systems in a production environment within the banking industry
- 3 or more years' Consumer Lending Operations and/or Consumer Credit experience (consumer real estate, auto/RVs, lines of credit, etc.)
- 2 or more years' integrating and supporting applications utilizing APIs
- Prior experience with support request systems required (ex. Service Now)
- API testing and integration
- Bachelor's degree in computer science, Information Systems, or related field preferred
- Project management experience highly preferred
- Intermediate and Advanced certification preferred (e.g. Microsoft Windows Server Hybrid Administration, CompTIA Security +, Server+, Tech+)
- Experience with MS Suite of Applications including Advanced Visio Drawing ability
Benefits
- Work from home environment or in office setting.
- New Employee Orientation.
- Required annual compliance training.
Company Overview
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