Note: The job is a remote job and is open to candidates in USA. PulteGroup is one of the nation’s largest and most respected homebuilders, dedicated to building more than just homes but also meaningful careers. The Online Sales Specialist will be responsible for managing leads through various communication channels, qualifying them, and maintaining relationships with realtor partners.
Responsibilities
- Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable
- Provide information and marketing material to leads, along with other important selling points of each community
- Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities
- Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting
- Maintain relationships with realtor partners through monthly follow up
- Utilize multiple lead management software systems daily including: Call Tracking Metrics – Phone Routing System, Lasso – OSS specific CRM, Podium – Texting Platform, BombBomb – Video Messaging Platform, Microsoft Dynamics/D365 – Company CRM
- Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details
- Track and report relevant lead activity as it relates to appointments, sales and closings
- Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing
Skills
- Minimum High School Diploma or equivalent
- Real Estate License as required by local/state requirements
- Minimum 2 years professional experience in a Sales or Marketing role
- Proven email and phone communication skills
- Sales contact / lead management database experience
- Minimum Bachelors Degree in Marketing, Business or related field preferred
- Experience in new home construction industry is a plus
- Strong organizational and planning skills
- Maintain focus while working in an unstructured environment with nominal supervision
- Ability to multi-task and pivot as needed
- Effective time management skills
- Must be able to learn and follow a proven sales process
- Ability to work cross functionally across departments to provide answers to customer inquiries
Company Overview