Note: The job is a remote job and is open to candidates in USA. Transgender Law Center is dedicated to the liberation of Black LGBTQIA+ migrants. The Operations Manager will oversee and strengthen internal systems, infrastructure, and operational practices, ensuring staff are equipped with necessary tools and support.
Responsibilities
- Design, lead or co-lead operations, systems, platforms and IT training for BLMP staff
- Manage and enforce authentication protocols, password policies, and role-based access rights to ensure data confidentiality
- Design, publish, and maintain company-wide security policies, compliance standards, and disaster recovery procedures
- Train staff on cybersecurity best practices, data handling, and how to prevent social engineering and phishing attacks
- Manage, assess and improve staff-wide operational system safety and security protocols, processes and practices
- Serve as the primary point person for all BLMP staff, consultant and members IT systems and project management inquiries, troubleshooting and ongoing support
- Manage and improve all BLMP internal platforms (e.g. Asana, Box, Google Workspace, Slack, LastPass, Office Suite, MFA, and other collaboration tools) while maintaining a strong discernment for the safety and security of all workflow within staff, consultants and membership
- Collaborate and coordinate closely with outsourced IT partners, fiscal sponsor and FinOps team to resolve issues, maintain systems and networks and plan process improvements
- Assess and address shifting and differential operational needs of diverse staff through different locations, time zones, and multiple languages
- Assess and design operations process, technologies and interfaces for maximal disability and language justice access
- Develop, document and regularly update standard operation procedures to support consistency and clarity across workflows
- Develop and maintain a centralized, accessible knowledge base for staff reference
- Serve as point person for operations based onboarding and offboarding processes, including systems access, documentation, equipment and supplies
- Serve as point person for outsourced IT partner, Parachute
- Design and maintain streamlined onboarding workflows that set new staff up for success
- Ensure timely and secure offboarding processes, including account deactivation and knowledge transfer
- Continuously improve onboarding/offboarding systems to enhance staff experience operational efficiency
- Manage virtual and in-person technological system preparation, execution and maintenance, including troubleshooting support for internal meetings, retreats and events
- Identify operations gaps and emerging needs; research solutions and present recommendations
- Manage cross-functional projects to improve organizational effectiveness, infrastructure and culture
- Participation in organizational development activities, such as professional development, staff retreats, etc
- Intentional work on personal and collaborative team sustainability and capacity awareness/management
Skills
- Minimum 4-6 years of experience in similar positions
- Experience with supervision
- Strong attention to detail and project management skills
- Proficiency with Microsoft Office, Google Suite, Slack, Asana, Zoom, LastPass and Box or comparable systems and tools
- Strong collaborator and solution oriented with the ability to manage multiple interdepartmental projects and tasks
- Demonstrate high level initiative in ensuring project goals are met and in line with organizational mission
- Skilled at prioritizing, analytical thinking, problem-solving and able to employ these in making sound recommendations
- Adept at building and managing relationships with staff, consultants, members, coalition members, and community partners
- Excellent communicator, both written and verbal
- Experience working in deadline-driven environments, and proven ability to meet deadlines
- Demonstrated ability to work as part of a team and with people from a variety of different racial, ethnic, socioeconomic, educational, religious, sexual, gender, and generational backgrounds
- Progressive movement operations experience preferred
- Experience with safety and security, language justice, and disability justice work, especially related to operations system
Benefits
- Comprehensive health (medical, dental, vision, and FSA)
- Matched retirement savings
- Three weeks vacation
- Sick and family leave
- Sabbatical program
Company Overview