Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is committed to attracting and growing the best talent in a people-focused environment. They are seeking an Outbound Sales Specialist who will connect with customers, analyze their needs, and offer customized solutions to support their suite of products and services.
Responsibilities
- Connect with customers from coast-to-coast
- Conduct outbound calls for customer retention, sales, and services
- Promote and recommend the latest products and services to customers on outbound sales queues
- Manage call flows, provide first call resolution and satisfying customer expectations
- Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
- Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
- Meeting key performance indicators
- Following up with customers to ensure customer satisfaction and expanding sales opportunities
- Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
- Accurately resolve customer questions with a high level of professionalism
- Accurately document customer interactions within the appropriate systems
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc
- Maintain a high level of competition and product knowledge
- Maintain a high level of confidentiality
- Other job tasks as required
Skills
- Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is mandatory
- A flexible schedule (including evenings and weekends)
- An ability to build rapport with customers
- An ability to navigate multiple computer systems
- An ability to work in a target-driven environment
- A secure area to store company and customer related information
- Power outlets for both a PC and Monitor
- High Speed internet (10MB or greater)
- A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi
- Apple or Android phone (not Mandatory)
Benefits
- Attractive Monthly Compensation Plans with no minimum sales threshold
- Incremental monthly incentive programs for sales performance delivery
- EPP (Employee Purchase Plan) with material monthly discount post 6 months employment.
- Several local and national discount programs accessible through our Employee Perks Program
Company Overview
NTT DATA, Inc. is a trusted global innovator of business and technology services. It was founded in 1988, and is headquartered in Plano, Texas, USA, with a workforce of 10001+ employees. Its website is https://us.nttdata.com.
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