Note: The job is a remote job and is open to candidates in USA. Nationwide Children's Hospital is a healthcare facility dedicated to providing quality care to children and families. The Patient Accounts Representative will assist patients and families with billing inquiries, resolve disputes, and collect payments for hospital services.
Responsibilities
- Addresses concerns and questions and resolves issues and complaints in a timely manner
- Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance
- Collaborates with collection agencies, insurance companies, and internal departments to collect payments
- Processes all “Returned Mail” – including skip tracing and contacting doctor’s offices for information
- Assists in resolving payer problems and billing and reimbursement issues
- Maintains patient records and ensures confidentiality of sensitive information
Skills
- High school diploma or GED
- Four years' experience in customer service
- Two years' experience in medical billing and claims follow-up
- One year experience working on a mainframe computer
- Experience using Outlook, Word and Excel
- Knowledge of medical terminology, various claim forms, third party contracts and payment patterns, CPT and ICD9 coding, and reimbursement regulations and policies of third-party payers
- Ability to relate to diverse age and demographic backgrounds
- Knowledge of Healthy Start, BCMH, AEMA and Financial Assistance
- The ability to do data entry and work a calculator
- Problem identification and problem solving skills
- Excellent interpersonal, verbal, and written communication skills
- Excellent organization skills and the ability to comprehend and follow written and verbal instructions
- Associates degree
Company Overview