Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is a company focused on solving business challenges and enhancing operations. They are seeking a Product Experience Owner to manage the operational product experience for the Verint Operations Manager platform, acting as a liaison between technology and operational leadership to optimize workflow and task execution.
Responsibilities
- Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives
- Define enterprise standards for task design, workflow structure, prioritization, and execution governance
- Translate operational execution requirements into platform capabilities, configuration standards, and system requirements
- Ensure operational workflows align with performance, compliance, and service-level expectations
- Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks
- Serve as a trusted advisor and subject matter expert to operational leaders and execution teams
- Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities
- Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution
- Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility
- Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives
- Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making
- Operate effectively in an agile, matrix based environment
Skills
- Bachelor's degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience
- Extensive experience in back-office operational execution environments
- Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms
- Strong experience working at the intersection of operations and technology across complex, multi-account environments
- Deep experience with Verint Operations Manager or comparable workflow orchestration solutions
- Proven ability to standardize, optimize and scale operational execution models across multiple lines of business
Benefits
- Fully remote position.
- Opportunity to travel through your work up to 10% of the time.
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview
Company H1B Sponsorship