Note: The job is a remote job and is open to candidates in USA. Great Lakes Service is seeking a Product Manager who will act as a key connector between business stakeholders and technical teams. The role involves translating business needs into actionable product requirements and ensuring that tools reflect user workflows while delivering measurable value.
Responsibilities
- Translate business goals, operational needs, frontline feedback, and user stories into detailed product requirements, acceptance criteria, and delivery-ready work items for the product
- Translate business needs, operational requirements, and frontline feedback into technical requirements, user stories, and acceptance criteria
- Define product priorities and make informed trade-off decisions regarding scope, sequencing, and release timing to maximize business value
- Ensure product initiatives align with organizational goals and deliver measurable business outcomes
- Partner with engineering and technical teams to break complex workflows into manageable and testable increments
- Use operational metrics, performance data, and user feedback to continuously refine product direction and priorities
- Define, manage, and maintain an evergreen prioritized product backlog
- Prioritize product enhancements that improve workflow efficiency, information quality, operational readiness, and downstream decision-making
- Help maintain alignment between short-term delivery priorities and the broader product roadmap
- Lead collaboration across engineering, design, analytics, operations, and frontline user groups
- Serve as liaison between business stakeholders and product delivery teams
- Facilitate discussions around priorities, trade-offs, risks, and resource allocation
- Facilitate working sessions, requirements workshops, workflow reviews, user testing conversations, and prioritization discussions
- Communicate product progress, outcomes, and recommendations to senior leadership
- Foster alignment among stakeholders while balancing competing priorities and business objectives
- Support rollout planning, user acceptance testing, and deployment activities
- Track delivery progress against requirements, milestones, dependencies, and committed outcomes
- Assist with change management initiatives, including process adoption, stakeholder engagement, and training support
- Monitor product adoption, utilization, and business impact following implementation
- Collaborate with business and technical teams to measure value realization and identify opportunities for ongoing improvement
- Analyze user behavior, operational performance, and product outcomes to identify enhancement opportunities
- Support the development of scalable processes that improve operational efficiency and user experience
- Stay informed on emerging technologies, industry trends, and best practices related to workflow optimization and product management
Skills
- Strong product management and product ownership capabilities
- Exceptional analytical, critical thinking, and problem-solving skills
- Ability to translate complex business processes into structured product requirements
- Strong backlog management and prioritization skills
- Excellent communication and stakeholder management abilities
- Ability to balance competing priorities and make data-driven decisions
- Strong facilitation and cross-functional leadership skills
- Ability to thrive in ambiguous and evolving environments
- Experience driving organizational change and user adoption
- Proficiency with product management and collaboration tools
- Strong understanding of workflow optimization, operational processes, and decision-support systems
- Experience leveraging data, reporting, and analytics to guide product decisions
- Bachelor's Degree in Business, Information Systems, Engineering, Operations Management, Computer Science, or a related field; or equivalent combination of education and experience
- Experience in Product Management, Business Analysis, Operations Strategy, or a related role
- Demonstrated experience translating business requirements into technical solutions
- Experience managing agile backlogs, writing user stories, and prioritizing work across multiple stakeholders
- Experience supporting product rollouts, user testing, and operational change initiatives
- Experience working within a distributed field service, technician services, or operationally intensive business
- Experience supporting workflow optimization, decision-support tools, scheduling platforms, or operational software products
- Experience with adoption tracking, business value realization, and change management programs
- Familiarity with AI-enabled workflows, recommendation engines, optimization tools, LLM-powered solutions, or structured decision-support technologies
Company Overview
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