Note: The job is a remote job and is open to candidates in USA. Atlas is a global strategic consulting firm focused on the Life Sciences industry. They are seeking an experienced Contract Program Manager to oversee the execution of a complex CRM transformation project, ensuring effective delivery across multiple workstreams and stakeholder coordination.
Responsibilities
- Maintain and update the integrated master program plan across all workstreams, markets, and delivery tracks
- Own the RAID log (Risks, Actions, Issues, Decisions) actively tracking, assigning, and chasing closure on all open items
- Prepare weekly and biweekly program status reports for the Program Lead, including milestone tracking, budget burn, and risk summaries
- Manage program governance documentation: decision logs, action trackers, meeting minutes, and workstream health dashboards
- Maintain the program calendar — scheduling and coordinating all recurring governance meetings, workshops, and readiness reviews
- Serve as the primary day-to-day interface with the global PMO — tracking delivery against contracted milestones and flagging slippage early
- Review SI status reports, resource plans, and deliverable submissions; escalate gaps or concerns to the Program Lead
- Coordinate working sessions between the SI team, Veeva Professional Services, and internal workstream leads
- Track SOW deliverables and monitor for scope creep, resource substitution, or under delivery against committed staffing
- Support change request evaluation — document scope changes, assess schedule impact, and prepare summaries for Program Lead review and approval
- Act as the coordination PM across active delivery workstreams: Vault CRM configuration, enterprise integration, data migration, testing/QA and change management
- Run weekly workstream check-ins — track progress, surface blockers, and ensure cross-workstream dependencies are visible and managed
- Coordinate CRM-MDM dependency calendar: ensure HCP/HCO data readiness gates, identifier preservation milestones, and timelines are tracked and met
- Support wave planning logistics for the phased rollout
- Coordinate testing governance: track SIT, UAT, and regression progress across Vault CRM escalate blockers and defect triage status to the Program Lead
- Support cutover planning and hypercare coordination for each market go-live — logistics, communication timing, and stabilization tracking
- Facilitate key program working sessions — prepare agendas, capture decisions and actions, and distribute follow-ups promptly
- Coordinate with workstream leads across Commercial Operations, Medical Affairs, IT Architecture, Data Governance, and regional market teams to collect updates and ensure alignment
- Prepare steering committee materials in partnership with the Program Lead — slide packs, status summaries, and risk memos
- Manage stakeholder communication cadence: ensure the right people receive the right information at the right time, consistent with the Program Lead's communication strategy
- Support the Change Management workstream lead with field readiness coordination — tracking training completion, super-user activation, and adoption KPI reporting
Skills
- 8+ years of IT project and program management experience, including at least 2–3 years on Veeva CRM or Vault CRM implementation programs
- Demonstrated experience as a delivery PM or PMO lead on a multi-workstream CRM or enterprise platform program — coordinating across vendors, internal teams, and business stakeholders
- Hands-on experience tracking SI delivery: reviewing status reports, managing RAID logs, monitoring milestone progress, and escalating delivery risk
- Experience supporting multi-wave, multi-market rollouts — coordinating localization, readiness checklists, and cross-market dependency tracking
- Prior experience in a pharma/biotech commercial IT program involving a co-promote or alliance partnership (e.g., Sanofi)
- Solid working knowledge of Vault CRM architecture: objects, layouts, workflows, approvals, configuration workbook structure, and CRM data model
- Familiarity with the Veeva commercial ecosystem: MDM data feeds (Reltio/IQVIA), Snowflake integration patterns, IC territory data (IC360), consent platforms, and Rep-Triggered Email (RTE) flows
- Working understanding of MDM concepts: HCP/HCO data management, identifier persistence, data governance, and migration from legacy MDM platforms (e.g., Semarchy)
- Familiarity with GxP / validated environment requirements as applied to commercial CRM and MDM platforms
- Proficiency with PMO tooling: MS Project, Smartsheet, JIRA, Confluence, or equivalent — including building and maintaining integrated program plans
- Prior contract or staff augmentation experience on pharma CRM programs
- Experience working alongside or within a leading Veeva SI delivery team (e.g., Client, Cognizant, Client etc.)
- Familiarity with MDM, Snowflake and other data platforms
Benefits
- Remote
- W2 option
Company Overview
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