Note: The job is a remote job and is open to candidates in USA. Kuali, Inc. is a company that builds software solutions for higher education, aiming to help colleges and universities reduce administrative costs. They are seeking a Project Manager, Professional Services to lead complex software implementations, ensuring projects are delivered on time and aligned with customer expectations.
Responsibilities
- Manage multiple customer implementation projects from kickoff through successful go-live
- Develop and maintain detailed project plans, timelines, milestones, and action items
- Coordinate project activities across customers, Professional Services consultants, Product, Support, and other internal teams
- Serve as the primary project contact for customers throughout the implementation lifecycle
- Monitor project progress, identify risks, and proactively communicate status updates and mitigation plans
- Facilitate recurring project meetings, document action items, and ensure accountability for deliverables
- Manage project scope, timelines, and customer expectations while helping resolve day-to-day implementation challenges
- Coordinate customer readiness activities, including training schedules, testing, and go-live planning
- Escalate project issues appropriately while working collaboratively to drive timely resolution
- Maintain accurate project documentation and provide regular status reporting
- Contribute ideas and feedback to improve implementation processes, templates, and delivery best practices
Skills
- 5+ years of project management experience delivering SaaS software implementations or other complex customer-facing projects
- Managing multiple concurrent implementation projects with cross-functional teams
- Building project plans, managing timelines, tracking deliverables, and coordinating customer communications
- Working with project management tools such as Jira, Asana, Smartsheet, Microsoft Project, or similar platforms
- Experience implementing enterprise software, preferably within higher education, ERP, finance, research administration, or other administrative systems
- Strong organizational, communication, and stakeholder management skills
- Experience working in remote, cross-functional teams
- You align with Kuali's values: You model curiosity, openness, accountability, and a commitment to delivering amazing experiences
- You're a resourceful executor: You take a broad vision, collaborate on strategic priorities, and own the steps required to make it real, from planning to hands-on implementation
- You're calm under pressure: You can handle shifting priorities, ambiguity, and fast-changing situations with resilience
- You're collaborative and influential: You build trust quickly and communicate clearly across all levels of the organization
- You're organized and detail-oriented: You can manage multiple projects at once without losing sight of the big picture
- You thrive in remote environments: You know how to create alignment and connection across distributed teams
- You roll up your sleeves: You're comfortable being the ‘doer of last resort' in a resource-constrained environment
- You have a broad experience: You've independently led multi-disciplinary projects in resource-constrained environments where the buck stopped with you
- Familiarity with AI productivity tools such as ChatGPT, Microsoft Copilot, or similar platforms for meeting preparation, documentation, and project organization is a plus
Benefits
- Flexible remote work with no expectation of returning to an office setting
- A truly exceptional benefits package, including 100% company-paid medical and dental insurance
- 100% 401(k) matching up to 4%
- Paid Maternity/Parental leave
- Flexible PTO — no accrual limits, no ‘use it or lose it.’ Just work with your manager to make sure the team’s covered, and take the time you need to recharge.
- Encouragement and support for ongoing learning and skill development
- Recognition platform to celebrate contributions with meaningful incentives
- Company retreats to connect, recharge, and collaborate
Company Overview