Note: The job is a remote job and is open to candidates in USA. Gallagher is a company dedicated to helping clients manage risk effectively. The Property and Casualty Operations Trainer is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization, focusing on improving client experience through operational efficiency and effectiveness.
Responsibilities
- Identifying and evaluating learning assets included in the role-based curriculums
- Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc
- Delivering training in a classroom and/or a webinar setting
- Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials
- Interprets internal or external business issues and recommends solutions/best practices
Skills
- Bachelor's degree in organizational development, human resources, business, or related field
- 3+ years directly applicable experience in insurance or financial brokerage
- Property and Casualty Insurance experience
- Proficient in developing and following individual work plan(s)
- Strong written and verbal communication skills
- Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project
- 25% travel is required with specific area of travel being within assigned region and at times, travel to Gallagher headquarters
- Professional certification (Certified Professional in Learning and Performance – CPLP) or equivalent training experience preferred
- Applied Epic
- Property and Casualty License
- Insurance and/or customer service learning and development experience preferred
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview