Note: The job is a remote job and is open to candidates in USA. ALONJA Enterprises LLC is onboarding independent customer service contractors to support customer care programs for nationally recognized brands. The role involves handling customer interactions, resolving inquiries, and documenting details while meeting performance benchmarks.
Responsibilities
- Handling inbound and outbound customer service interactions
- Resolving customer inquiries professionally and efficiently
- Accurately documenting call details and outcomes
- Meeting attendance, quality, and performance benchmarks
Skills
- High school diploma or GED
- Strong communication and typing skills
- Comfort navigating multiple systems simultaneously
- Dedicated home workspace with stable wired internet
- Windows 11 PC (8 GB RAM minimum)
- USB headset and wired internet (Not needed to apply but required prior to start)
- 16 GB RAM preferred
Benefits
- 100% Remote – work from your home office
- Performance-based opportunities available on select programs
Company Overview