Note: The job is a remote job and is open to candidates in USA. Summit Racing Equipment is a company passionate about customer service and is seeking performance-driven individuals to join their team. The role involves providing excellent customer service through inbound calls related to various customer inquiries and issues.
Responsibilities
- With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking
- Other duties to be assigned as needed
Skills
- High speed cable Internet 25mb plan minimum (No DSL)
- Proficiency with Windows-based desktop computer systems
- Proficiency in the use and navigation of the Internet
- Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective
- Have strong initiative and motivation to succeed
- Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal
- Possess or have a sincere desire to learn some minor technical details about vehicle systems
- Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
- Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production
- Customer service experience is a plus
- Proficient with Computers and other desktop applications
- ASE Certifications
- Automotive knowledge, at least 2 years' experience in the automotive field
Benefits
- Paid time off
- A generous employee discount
- A 401K program
- Company provided equipment
- First 7 weeks will be paid, remote on-the-job training
- Overtime will be required during peak times
Company Overview