Note: The job is a remote job and is open to candidates in USA. ForgeFit is a company that supplies premium fitness equipment to gyms and training facilities nationwide. They are seeking a Customer Service Specialist to ensure customers have a smooth and positive experience from order to installation and beyond.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and care
- Help customers with orders, shipping questions, product details, and troubleshooting
- Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
- Keep accurate records of customer interactions using CRM
- Proactively follow up on customer needs and ensure satisfaction
- Maintain up-to-date knowledge of ForgeFit’s product lines and service policies
Skills
- 1+ years of experience in a customer service, support, or client-facing role
- Strong communication and problem-solving skills
- Ability to stay organized and manage multiple priorities
- Comfortable using CRM or support tools
- A positive attitude and genuine desire to help others
- Interest in fitness or familiarity with gym equipment
Benefits
- Comprehensive benefits including health, dental, vision, 401k, and paid time off
- 100% remote work with a collaborative and supportive team
- Ongoing training and opportunities for career growth
Company Overview