Note: The job is a remote job and is open to candidates in USA. LS Solutions is seeking a Director of Customer Success to lead a high-performing team responsible for driving value realization and retention across complex enterprise accounts. The role involves overseeing the post-sales lifecycle and ensuring operational excellence while fostering partnerships across various teams.
Responsibilities
- Leads a high-performing team responsible for driving value realization, retention, and expansion across complex enterprise accounts
- Oversee the entire post-sales lifecycle—from onboarding to renewal—ensuring operational excellence and measurable ROI aligned with business priorities such as risk, compliance, and customer experience
- Defining and executing vertical strategies
- Building and mentoring diverse teams
- Establishing value frameworks with KPIs
- Owning renewal and retention metrics
- Ensure successful onboarding
- Drive account advocacy
- Foster cross-functional partnerships with Product, Sales, Support, and Implementation teams to deliver exceptional customer outcomes
- Designing operational models
- Managing budgets
- Leading process innovation
Skills
- Bachelor's degree
- 3+ years in account management
- 2+ years leading teams
- Experience managing high-value accounts
- Excellent communication skills
- Strategic thinking skills
- Relationship-building skills
- Remote work flexibility
- Up to 25% travel
Company Overview