Note: The job is a remote job and is open to candidates in USA. Gabb is dedicated to creating a safer digital world for kids and empowering parents in this digital age. The Customer Support Representative will provide exceptional care and guidance to families navigating the world of safe technology, answering questions and assisting with troubleshooting.
Responsibilities
- Be the Gabb Guru. You'll be the go-to person for our customers, answering their questions via calls and chats about products, accounts, orders, and more
- Problem-Solving Pro. When technical hiccups happen, you'll be there to calmly guide customers through troubleshooting steps
- Customer Delight Champion. Your empathy and enthusiasm will leave customers feeling heard, valued, and excited about Gabb
- Show Ownership. Your insights and feedback will help us continually improve our products, services, and support processes
- Team Player. You'll collaborate with your fellow team members and create a positive environment for all
- Continual Learning. Maintain a deep understanding of Gabb products and services as they evolve and new ones are introduced
Skills
- 1+ year(s) of experience in customer service
- Basic technical skills and the ability to quickly learn new software, devices, and systems
- Exceptional communication skills and the ability to actively listen
- Strong problem solving and troubleshooting skills to talk customers through situations clearly and accurately
- Enthusiastic and can-do attitude that radiates positivity and dedication to each customer
- Prior experience in a contact center, preferably for a technology product or service
Benefits
- Generous PTO
- Remote-first schedules
- Generously covered insurance premiums (up to 100% based on tenure)
- 401(k) plan with employer match
- Fast-paced startup environment with room for career growth
- Energetic and collaborative company culture
- Pet insurance to keep your furry friend happy and healthy
- Get paid to give your time to the community
Company Overview
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