Note: The job is a remote job and is open to candidates in USA. Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. The Sr. Director of Revenue Operations & Business Analytics will design and improve systems and processes that enhance revenue performance across multiple departments, ensuring alignment and data integrity to support growth.
Responsibilities
- Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion
- Own pipeline health, forecast accuracy, and stage consistency across the funnel
- Improve conversion rates, stage velocity, and execution discipline through data-driven insights
- Lead revenue forecasting, scenario planning, and performance analysis
- Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations
- Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers
- Support and enforce weekly, monthly, and quarterly GTM operating cadences
- Partner with functional leaders to improve accountability and execution consistency
- Build and maintain a unified revenue data model across the full customer lifecycle
- Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data
- Establish and maintain consistent KPI definitions and data-quality standards
- Enable automated and self-service reporting to reduce manual effort
- Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity
- Proactively surface risks, trends, and opportunities—before they become problems
- Support board materials, strategic planning, and OKRs with accurate, trusted data
- Translate complex data into clear, actionable insights for senior leaders
- Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health
- Partner with Enablement to improve onboarding, training, and execution quality
- Analyze activity-to-output relationships to improve rep and CSM productivity
- Support territory design, quota setting, capacity planning, and compensation inputs
- Own the RevOps tech stack, CRM, integrations, and automation
- Reduce tool sprawl and simplify workflows across the GTM lifecycle
- Drive automation and AI use cases that improve efficiency and predictability
- Support expansion readiness, new segment launches, and GTM experimentation
- Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders
- Influence behavior, process adherence, and data-quality standards across teams
- Lead and develop RevOps resources (direct or dotted-line) as the function scales
Skills
- 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS
- Experience operating in a scale-up environment
- Proven track record improving forecast accuracy, pipeline quality, and execution consistency
- Deep understanding of GTM funnels, sales processes, retention, and expansion drivers
- Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation
- Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams
- Strong executive communication skills; able to simplify complexity and drive alignment
- Builder mindset with a high bias for action
Benefits
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Company Overview