Note: The job is a remote job and is open to candidates in USA. Focal Systems is a pioneering Silicon Valley startup, leading the charge in retail AI solutions. We're seeking a results-driven Retail Consultant to join our Retail Consulting team, where you'll ensure our retail partners receive exceptional support and achieve maximum ROI from their partnership with Focal.
Responsibilities
- Maximizing Customer Utilization You'll be instrumental in driving change management and adoption by providing an exceptional onboarding experience for Focal's customers. This means really getting to grips with their current and future operational processes, identifying any roadblocks, and actively removing barriers to utilization at every level of their organization. Your goal is to ensure our customers fully embrace and leverage the power of Focal
- Increasing Customer Satisfaction You'll act as the voice and champion of the customer, proactively addressing any challenges they face and prioritizing their enhancement requests to directly influence Focal's product roadmap. Expect to travel to Focal enabled stores to strengthen customer engagement and adoption. You'll also facilitate internal collaboration across Focal's teams to ensure the best possible outcomes for our customers
- Demonstrating Measurable ROI to the Customer You'll serve as a strategic advisor to our customers, helping them define, implement, and adopt best practices that align with their goals. A crucial part of your role will be to quantify the improvements that Focal's solutions bring to their store operations. You'll achieve this by constantly monitoring and analyzing their performance, then making proactive, data-driven recommendations that deliver clear, measurable results and help them achieve their desired outcomes
Skills
- Bachelor's degree or equivalent experience
- You possess mid or senior-level experience within the retail sector, ideally in grocery. This experience should preferably include involvement in digital transformation and/or process improvement initiatives
- Alternatively, you have 5+ years in a technology client-facing role, spanning areas such as customer success, account management, consulting, project management, change management, or onboarding / training
- Exceptional communication, interpersonal, and listening skills are essential to connect with all stakeholders and build strong, trusting relationships
- You demonstrate strategic thinking skills coupled with high intellectual curiosity, allowing you to delve deep into customer problems and align value back to their specific business objectives
- You embody a start-up mindset and work ethic that aligns with our company core values
- You have the ability, motivation, and energy to manage multiple priorities in a fast-paced, often unstructured environment, both independently and as part of a team
- You must have the ability to commute to stores as required
Benefits
- Competitive Salary & Attractive Stock
- Healthcare Plans
- Generous Paid Time Off
- Parental Leave
- Learning and Development Budget
Company Overview