Note: The job is a remote job and is open to candidates in USA. Quorum is the leading provider of workflow software and information services for government affairs professionals globally. As a Sales Operations Analyst, you will be responsible for administering and improving the Salesforce instance while supporting all revenue-generating functions to drive business growth, ensuring data quality and system efficiency.
Responsibilities
- Salesforce Administration & Maintenance: Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements while maintaining an agreed-upon Service Level Agreement (SLA)
- System Optimization: Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce Flows
- Data Analysis & Visualization: Perform complex analyses using Business Intelligence (BI) tools and Excel to identify acquisition and retention trends, conveying results through digestible visualizations
- Cross-Functional Collaboration: Work with stakeholders across Sales, Product, and Finance to identify operational problems and own the end-to-end execution of solutions
- Process Modeling: Rebuild and refine account scoring models to determine which inputs have the greatest impact on customer acquisition and retention
- Technical Documentation: Author and maintain a comprehensive technical documentation knowledge base for the entire revenue technology stack
Skills
- 2-5 years of experience as a Salesforce Administrator or in a Sales Analyst role, preferably within a SaaS company
- Deep understanding of CRM architecture; a Salesforce certification is considered a major plus
- Proven track record of being the front line of support for sales reps, addressing their technical hurdles in real-time
- Confidence in translating complex technical features into measurable business impact for leadership
- Ability to lead training sessions on new system processes
- Establish rapport with ease—whether in-person or online
- Channel empathy into effective advocacy for internal users' needs
- Passion for teaching people how technology can solve their everyday problems
- Excitement about the opportunity to impact politics and public affairs
Benefits
- Flexible Paid Time Off
- Paid Company holidays plus additional company-wide days off for team members to rest and recharge
- Four Day Weekends for Presidents Day, Memorial Day, and Labor Day
- Free Subscription to LinkedIn Learning to support professional development
- Invest in Yourself Days - one designated day per quarter dedicated to your professional development!
- Work from Home Reimbursement for home office support
- 401k match
- Health & Financial Wellbeing support
- Choice of trans-inclusive medical, dental, and vision insurance plan options
- Virtual and in-person team events
- Inclusion & Diversity Affinity Groups to support belonging
- Paid 12 weeks off for parental leave
Company Overview
Quorum is best-in-class public affairs software —one place for stakeholder engagement, legislative tracking, and grassroots advocacy. It was founded in 2014, and is headquartered in Washington, District of Columbia, USA, with a workforce of 201-500 employees. Its website is http://www.quorum.us.