Why a Great Opportunity
Well-Established Ag Equipment Employer. Competitive Base Salary Plus Potential Annual BonusP Plus Excellent Benefits Package.
Job Description
• **EMPLOYER LOOKING TO HIRE IMMEDIATELY. THIS IS A KEY HIRE FOR EMPLOYER. EMPLOYER OFFERING COMPETITIVE SALARY PLUS GREAT BENEFITS PLAN INCLUDING OPPORTUNITIES FOR ADVANCED TRAINING.***
About Employer
This organization is committed to excellence, high integrity and prompt turn-around time for their customer base. They invest in their personnel with advanced training opportunities. Employer offers a clean, safe dealership environment.
Employer is seeking an experienced Service Manager for a Central Iowa Ag Equipment Dealership. This individual will oversee a team of 5 daytime Service Technicians.
Responsibilities
Ideal individual will be a motivated leader who is customer-service focused and who has a keen understanding of how daily activities drive dealership financials. This Service Manager will hold service staff accountable while offering positive encouragement to the team. Primary responsibilities to include:
• Ensuring our customers receive prompt, courteous, and effective service; advising customers of necessary repairs including cost estimates; and, handling customer issues/complaints
• Spending quality time building relationships with all customers and serving as liaison between technicians, management and customers.
• Supervising /Tracking the activities of the service department staff to ensure efficient job performance and compliance of company policies
• Accurately and efficiently closing work orders and maintaining proficiency with all business systems.
Additional Duties To Include
• Maintaining/Filing/Following-Up on warranties.
• Setting up training in off-season for all Service personnel.
• Developing/Implementing market plan/sales programs, i.e., service inspections.
• Maintaining in good condition all service tools and service vehicles.
IF YOU ARE LOOKING TO MAKE A CHANGE OF EMPLOYMENT, THIS MAY BE THE OPPORTUNITY FOR YOU!
Qualifications
• Agricultural background
• Vo Tech degree or diploma beneficial but not required
• Minimum 2 years of Machinery or Ag Machinery experience
• Good knowledge / understanding of hydraulics and electrical systems
• Experience supervising service personnel
• Customer-service focused
• Self-directed with ability to mentor/train/encourage others
• Solid communication skills including verbal and written
• Strong computer skillset
• Currently residing within the area or looking to relocate back to this area for a long-term opportunity