Note: The job is a remote job and is open to candidates in USA. Scholastic is seeking seasonal part-time customer service representatives to join their team and assist in providing excellent service during the fall peak season. The role involves processing inbound customer service calls, chats, and emails to resolve customer issues and ensure satisfaction with educational materials.
Responsibilities
- Resolve customers' concerns or questions relating to orders, accounts, or products
- Assist customers with navigating Scholastic websites and digital resources
- Assist customers via phone, email, and chat
- Enters various types of data accurately and efficiently into multiple web-based applications
- Engage customers and coworkers with empathy and patience
- Communicates information in a clear and professional manner
- Performs other duties as assigned
Skills
- Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail
- Must be able to multi-task and utilize multiple systems at a time
- Must have good written and verbal communication skills
- Must have excellent data entry and phone skills
- Ability to learn new skills quickly and retain information learned
- Must be willing to make decisions and use judgment in resolving customer problems
- Must have a good attendance and performance record
- Must be willing to work flexible hours as needed during peak times
- Desire to be a team player
Company Overview