Note: The job is a remote job and is open to candidates in USA. CG Life is a company focused on strategic client relationships in the pharmaceutical sector. The Senior Account Director is responsible for managing key accounts, driving revenue growth, and delivering exceptional customer service while leading a team to achieve client goals.
Responsibilities
- Owns the client relationship
- Builds and maintains effective client relationships, frequently at the senior level, by establishing trust and credibility at all levels in the client's organization, including senior management
- Establishes regular communication with clients to ensure their satisfaction and facilitate our long-term profitability and growth
- Effectively provides leadership and support to ensure the agency's perspective is effectively communicated and represented, fostering a collaborative environment that aligns team efforts with the organization's goals and values
- Driven to grow accounts, ensuring all opportunities and challenges within an assigned client are understood, solutions are identified, and pushing the team to pursue upsell opportunities
- Collaborates with key leaders to present effective solutions that engage clients and generate excitement for additional projects
- Able to author most parts of a pitch presentation with key input from SMEs
- Ensures the accurate management of the account financials, including managing reporting
- Leads and reports on monthly and quarterly forecast updates for the assigned client account(s)
- Writes monthly account updates and keeps senior management informed of any issues with proactive ideation
- Guides and directs cross-functional teams to deliver high-quality work, strong business results, and service excellence for clients (across Strategy, Engagement, Digital, Creative, Science, PM, etc.)
- Demonstrates exemplary behavior with overall on-the-job professionalism and models leadership behavior by communicating expectations and values clearly, giving employees time to adjust to new tools or practices
- Develops a strong account team by fostering effective working relationships, building confidence and trust, and ensuring clear communication of expectations and feedback
- Effectively leads strategic discussions on initiatives and proactive problem-solving
- Owns the client’s business and strategy to effectively influence the client to achieve their objectives
- Leads strategic discussions and meetings with clients and internal teams, demonstrating exceptional account leadership by leveraging insights and industry knowledge to guide decision-making
- Leads ongoing account planning to ensure all opportunities and challenges with the assigned client(s) are understood, and solutions are identified
- Reviews literature on the industry, client, and competitive information to continually expand understanding of brand/market and identify opportunities for client(s)
- Builds strong relationships with all functional team leads, ensuring the client’s objectives are consistently met
- Leads and guides team spirit and is often relied upon to help them find a quick, acceptable path through difficult situations
- Exhibits effective working relationships across CGL capabilities to drive complex projects from both a strategic and business relationship perspective
- In-depth understanding of omnichannel marketing concepts and campaigns, including best practices across digital channels, data management, analytics, and related technologies
- Serves as team leader to both the agency team and the client and the client’s agency partners
- Advances best practices in agency process
- Demonstrated understanding and leadership of pharma/healthcare marketing fundamentals
- Effectively manages, guides, and coaches direct reports by staying involved in their development and providing valuable feedback, guidance, and encouragement
- Takes an active role in mentoring junior team members on best practices and client handling and alerts them to opportunities for mentorship across CGL to achieve career goals
- Contributes to staffing planning for client accounts
Skills
- 12+ years of pharmaceutical agency experience
- Experience working on an AOR pharmaceutical client
- Bachelor's degree in marketing, communications, or a related field
- Prior agency experience with drug launch and multi-channel marketing plan execution
- Demonstrates ability to adapt to various client corporate cultures and work with a diverse range of personalities
- Management experience is required
- Able to empower, keep teams on track, and participate in the professional development of the team
- Outstanding business interpersonal skills
- Ability to explain sophisticated terms, clinical trials, and studies pertaining to the brand. Strong data orientation
- Excellent analytical and strategic-thinking abilities to carefully manage details while juggling multiple projects
- Puts together exceptional professional-looking documents and presentations
- Exceptional presentation/public speaking skills
- Ability to focus and work under pressure during tight deadlines with humor, tact, and professionalism
- Willingness and ability to travel occasionally
Benefits
- Medical, Dental & Vision Insurance. We cover a generous portion of employee contributions
- 401K plan. We invest in present and future you, which is why we offer a generous match and immediate vesting on our plan
- Parental Leave. Generous paid time off for parents to bond with their newest addition
- Professional Development. Each employee has an annual budget to allocate to professional development opportunities. Employees are encouraged to take a workshop, attend a webinar, join associations, and do anything else that will help them grow in their careers.
- Flexible time off
- Life insurance
- LTD
- A robust employee assistance program
- This position is eligible to participate in a discretionary bonus program, subject to the rules governing the plan.
- 401K retirement with a generous company match and immediate vesting
Company Overview