Note: The job is a remote job and is open to candidates in USA. GreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. The Senior Account Manager will be responsible for driving revenue growth through customer expansion and relationship management, ensuring that customers maximize their ROI from GreyOrange's solutions. This role requires a strategic approach to selling and account management while fostering strong customer relationships.
Responsibilities
- Sell additional software subscription, services and automation hardware to existing customers and actively seek to expand the GreyOrange footprint in Customers to their existing as well as other divisions and subsidiaries
- Responsible for working with the operations team to uncover new selling opportunities with existing customers
- Develop a solution and relationship map of the entire GreyOrange Value Chain for the entire Customer organization, including subsidiaries
- Engage additional contacts, departments, and divisions within the assigned customer base
- Know all aspects of the customer organization and understand the full opportunity
- Proactively look for new professional service selling opportunities
- Work closely with the hardware team to drive additional hardware sales
- Conduct customer roadshows to keep customers 'part of the family'
- Actively use and improve sales techniques, tools, and Value Selling methodologies
- Continually strive to learn and stay current with new approaches to selling. Learn from others and attend sales training 'refresher' as needed
- Set regular business goals
- Responsible for meeting the assigned sales quota
- Help other departments achieve their objectives with a customer base (e.g., case studies, references)
- Understand all GreyOrange solutions that you will be responsible for selling, the industries you are selling to, and the strategies you are using, with the ability to communicate and discuss at a high level with prospects and customers
- Request or get education on solutions, industries, and strategies where knowledge is not strong
- Provide accurate and realistic sales forecasts to GreyOrange management
- Participate in the regular Forecasting process on sales activity to discuss opportunities and resource needs in your territory
- Maintain an accurate sales pipeline and customer database with required data on each account and opportunity
- Work closely with all departments to best represent the customer and GreyOrange
- Regular contact with assigned customers (customers should be contacted monthly and visited at least quarterly)
- Ensure customer awareness of all GreyOrange capabilities
- Escalate any issues that prevent the customer from being a reference or threaten their continued investment in GreyOrange
Skills
- Bachelor's degree in business, sales, or marketing
- Post-graduate education or training
- 5+ years of Enterprise Technology Sales
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