[Remote] Senior Billing and Accounts Receivable Specialist, Enterprise Accounts

Note: The job is a remote job and is open to candidates in USA. Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Senior Billing and Accounts Receivable Specialist will manage the order-to-cash process for enterprise customers, providing exceptional service and collaborating cross-functionally to resolve complex billing issues. Responsibilities • Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience • Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness • Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments • Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries • Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions • Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations • Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time • Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections • Analyze and prepare accounts receivable reports, and assist in month-end close activities • Uphold Samsara’s cultural principles as we continue to grow and scale globally • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Skills • Bachelor's degree, preferably in accounting • Minimum of 5 years of progressive experience in accounting, with at least 2 years in a dedicated Order to Cash (OTC) accounts receivable, or accounts management role • Proven ability to manage complex, manual financial processes • Experience with supporting Enterprise Customers and providing a white glove service • Demonstrated experience in cross-functional collaboration and problem-solving • Exceptional analytical skills and a knack for asking the right questions to get to the root of an issue • Executive presence and polished communication skills required to interact with senior leadership • Proficiency in Microsoft Excel and other accounting software • CPA • Experience prioritizing and managing time, working under strict deadlines, and ensuring compliance with company policies • Experience in tech is a plus • Must be a fast learner, multi-tasker with a strong desire to learn and have a ‘can do' attitude • Strong initiative, intellectual curiosity, and willingness to take ownership of complex problems • Must be able to collaborate and communicate effectively • Experience with NetSuite and other Enterprise Resource Planning (ERP) systems • Critical thinker, able to implement scalable processes • Excellent written and verbal communication skills, and analytical skills • Strong organization skills with exceptional attention to detail and follow-through Benefits • Health benefits • Employee-led remote and flexible working Company Overview • Samsara is digitizing the world of physical operations. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship • Samsara has a track record of offering H1B sponsorships, with 55 in 2025, 53 in 2024, 59 in 2023, 70 in 2022, 1 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job