Note: The job is a remote job and is open to candidates in USA. Napster Corp. is seeking a highly organized and strategic Senior Business Operations Manager to enhance the operational backbone of the company. The role involves building systems and processes for cross-functional coordination to support growth across various departments including Product, Engineering, and Sales.
Responsibilities
- Establish and continuously improve company-wide operational processes and governance frameworks
- Drive cross-functional initiatives and ensure alignment across departments
- Develop operating procedures, approval workflows, and decision-making frameworks for strategic iniatives and investment when it comes to product, engineering and other SaaS investment
- Track operational risks, dependencies, and strategic initiatives
- Support leadership in planning, execution, and organizational effectiveness
- Ensure operational readiness for new initiatives, market launches, and strategic programs
- Own and manage business-critical systems, including CMS platforms, knowledge management systems, contract and document management tools, and workflow management solutions
- Partner closely with Sales, Partnerships, Product, Engineering, Finance, and Legal to ensure systems support business growth and operational excellence
- Establish and maintain a centralized knowledge management strategy that enables teams to access critical information, documentation, playbooks, and best practices
- Work closely with Sales Enablement and Partnership Enablement teams to ensure content is current, searchable, governed, and aligned with business priorities
- Define governance, ownership, lifecycle management, and quality standards for operational content and documentation
- Manage system vendors, licensing, integrations, user access, and platform governance
- Identify opportunities to automate workflows and improve organizational productivity
- Develop reporting and dashboards that provide visibility into system adoption and operational effectiveness
- Work closely with procurement to ensure clear sharing of information and process development
- Work with procurement to be a partner in coordinating vendor onboarding, due diligence, and contract administration
- Manage vendor performance reviews, renewals, and governance
- Build scalable procurement policies, controls, and approval processes
- Partner with Product, Engineering, Finance, Legal, Sales, and Partnerships to support procurement decisions and operational requirements
- Coordinate and support operational workflows involving contracts, procurement, invoicing, compliance, vendor management and IP management
- Support contract lifecycle management and approval processes
- Work with Finance to develop and manage invoice tracking, purchase order workflows, and vendor payment coordination
- Partner with Finance and Legal teams to ensure operational processes are efficient, compliant, and scalable
- Support audit preparation, compliance activities, and documentation management
- Support compliance, documentation, and stakeholder management requirements
- Ensure cross-functional readiness and execution against commitments
- Maintain visibility into timelines, risks, dependencies, and deliverables
- Partner with Sales and Partnerships teams to support the operational execution of strategic initiatives and go-to-market activities
- Coordinate across Legal, Finance, Product, Engineering, and Operations to remove blockers and accelerate execution
- Support partner onboarding, contracting, procurement, invoicing, and operational readiness processes
- Ensure internal systems, workflows, and governance support both direct sales and partnership-led growth
- Establish clear ownership, accountability, and communication across teams in Sales, Partnerships and Product & Engineering
- Monitor operational bottlenecks and implement improvements that increase organizational effectiveness
- Partner with leadership to establish, track, and manage company-wide and functional OKRs
- Drive quarterly and annual planning processes and reporting cadences
- Develop and maintain executive dashboards, KPI frameworks, and operational reporting
- Ensure departments have clear goals, measurable outcomes, and consistent reporting mechanisms
- Track progress against strategic initiatives and operational priorities
- Support executive reviews, leadership reporting, and board-level operational updates
- Work with functional leaders to define, maintain, and improve key business and operational metrics
- Identify performance trends, risks, and opportunities and provide actionable recommendations
- Ensure transparency, accountability, and data quality across organizational reporting
- Maintain a Business Operations dashboard to ensure transparency and to ensure deliverables are being not only tracked, but managed
Skills
- 7+ years of experience in Business Operations, Strategy & Operations, Program Management, Consulting, or similar operational leadership roles
- Experience working across multiple business functions and executive stakeholders
- Strong project and program management skills to support launches and company initiatives
- Experience managing business systems, procurement processes, vendors, and operational workflows
- Exceptional organizational, analytical, and stakeholder management capabilities
- Strong written and verbal communication skills
- Ability to operate effectively in a fast-paced, high-growth environment
- Experience in SaaS, AI, enterprise software, or technology companies
- Experience supporting global operations and market expansion
- Experience running numerous projects simultaneously as a Project Manager
- Experience implementing operational systems and knowledge management platforms
- Background in consulting, operational excellence, or business transformation
Company Overview