Note: The job is a remote job and is open to candidates in USA. Perk is an intelligent platform for travel and spend management, trusted by over 10,000 companies globally. They are seeking a Senior Business Travel Consultant to provide exceptional service to B2B customers, managing travel bookings and ensuring high customer satisfaction throughout the travel process.
Responsibilities
- Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently
- Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate
- Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy
- Proactively maintain and develop client relationships, offering support throughout the entire travel process
- Provide suitable travel options and suggestions to meet client requirements
- Ensure all service level agreements are met and actively maintain the GDS queues
- Mentor and support junior team members, assisting with their queries and quality-checking their work as needed
- Support the Team Leader and collaborate with colleagues to maintain a high level of service
Skills
- Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
- Are proficient in air fares and ticketing
- Have great communication skills, fluency in English, both written and spoken is essential
- Are familiar with North American business culture and customer expectations
- Have previous experience as a Business Travel Consultant
- Are well-organized, and capable of working to tight deadlines under pressure
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues
- Motivate and encourage the well-being of the team, displaying a positive attitude at all times
- Independent and autonomous. You don't need hand-holding to get things done
- Good prioritisation and focus skills
- Empathy - understand what our customers need
- Smart, fast learner and tech-savvy
- Flexible and able to adapt to constant changes with a positive mindset
- You are open to receiving and giving constructive feedback
- You want to learn - we have a 7-Star management team to mentor you!
- Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains
- Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and don't get lost in less important ideas that are floating around
- You LOVE travel!
Benefits
- 20 vacation days and 12 public holidays
- Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
- Life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- 12-16 weeks’ paid parental leave
- Relocation support
Company Overview