Note: The job is a remote job and is open to candidates in USA. Medtronic is a global leader in healthcare technology with a mission to alleviate pain, restore health, and extend life. The Senior Clinical Specialist will support the Neuromodulation Pain, Target Drug Delivery and Interventional Therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education.
Responsibilities
- Represents Medtronic as device specialist during surgical procedures by ensuring all necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device systems
- Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products
- Provides clinical support in surgeries, re-programmings, troubleshooting and follow ups in hospitals and clinics
- Educates and trains physicians, hospital personnel and office staff on products and therapies. This is expected by, but not limited to, coordinating one on one teaching sessions, formal in-services, education programs, seminars and/or outside symposia (based off quarterly Plan of Action as directed by Leadership)
- Responds promptly and professionally to device-related inquiries by customers and patients
- Ability to be flexible with schedule while working and/or attending clinical events, possibly outside of normal business hours to include weekends and after hours and at the discretion of Clinical Specialist Manager
- Adheres to company policies and complies with required event reporting and documentation, utilizing Medtronic technology tools
- Responsible for managing inventory provided for case coverage, including: timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold
- Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level by partnering with colleagues and communicating effectively and regularly with Leadership
- Maintains a working knowledge of competitive products
- Regularly visits accounts to establish/maintain relationships with office staff and Health care providers
- Accountable for placing orders with customer service for pending purchase orders and product replacement
- Expected to work with materials management to collect POs for cases covered within the territory/district
- Ensures personal understanding of all quality policies/system items that are personally applicable
- Assists Management and Sales Training department in education/training of new employees within the district
- Effectively utilizes Excel, a mobile phone, an IPAD, a laptop, and/or a Samsung tablet regularly
- Manages business expenses and budget effectively and in given timeframe
- Functions as a clinical leader within their territory and district, illustrating a high degree of autonomy and expert clinical acumen
- Key contact for complex case coverage and troubleshooting
- Is active in territory business planning and aligns activities to support sales objectives
- Acts as a field trainer
- Mentors fellow Associate Clinical Specialists and Clinical Specialists
- Completes all new hire therapy trainings as directed by medical education
- Completes all corporate compliance training prior to date due
- Travels to cover district cases as needed
Skills
- A High School Diploma or GED with a minimum of 8 years of clinical or medical sales experience; or
- An Associate Degree with a minimum of 6 years of clinical or medical sales experience; or
- A Bachelor's degree with a minimum of 4 years of clinical or medical sales experience
- Must have a valid driver's license and active vehicle insurance policy
- Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
- Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
- Ability to work efficiently and autonomously with little direction when outside of clinical events
- Ability to attend national meetings, district meetings and other training as requested
- Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
- Ability to lift up to 40 lbs
- Ability to sit, stand, and/or walk for 8+ hours per day
- Ability to bend/stoop, squat and balance frequently
- Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
- Bachelor's degree in a health care related field
- Master's degree
- Registered nurse or HCP with experience in a sterile environment
- Clinical experience with implantable neurological products and patient care
- Experience in servicing medical personnel on product use
- Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
- Understands basic reimbursement and healthcare environment
- Excellent organizational skills and ability to work under pressure
Benefits
- Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
- Temporary employees are eligible for paid sick time, as required under applicable state law
- Employee Stock Purchase Plan
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