Note: The job is a remote job and is open to candidates in USA. GovCIO is a company focused on supporting government IT initiatives, currently seeking a Senior Cloud Solutions Engineer to lead cloud adoption support for the VA’s Data Modernization initiative. The role involves architecting and maintaining custom ServiceNow applications, collaborating with cross-functional teams, and managing multiple projects to ensure technical deliverables meet program requirements.
Responsibilities
- Build and maintain front and back-end components connected to a blended technology stack and focus on interconnecting these ServiceNow functions into legacy systems
- Diagnose and troubleshoot ServiceNow production application issues
- Work with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks
- Act as an intake subject matter expert to the workgroups for their migration to the cloud
- Fully build out a best practices knowledge base for in which all workgroups can benefit
- Attend and actively respond to workgroup questions on weekly feedback and center of excellence calls
- Collaborate with cloud architects, engineers, and system owners to ensure technical deliverables meet program requirements and timelines
- Manage competing priorities, handle research and response for all product line operations related data calls and provide ongoing progress reports
- Manage parallel projects under a complex program while also providing cross functional program level support
Skills
- Bachelor's Degree in an Information Technology, Engineering, or technical discipline plus 12 years of experience; years of experience can be substituted for the degree requirement
- 5+ years' experience in ServiceNow and the Now Platform - ITSM, App Engine and/or Integration Hub
- Experience in managing projects in the Department of Veterans Affairs
- Expertise with Azure or other major cloud platforms
- Strong knowledge and experience with data lake architectures, especially Delta Lake or similar structured storage solutions
- Ability to collaborate with cross-functional engineering and business teams
- Strong documentation practices and experience building standard operating procedures
- Experience in creating and presenting executive summary presentations
- ServiceNow Certifications (Certified System Administrator & Application Developer)
- Certifications for AWS Developer Associate, AWS Cloud Practitioner, Certified Kubernetes Application Developer, Certified Kubernetes Security Specialist, Terraform Associate
- Experience with Databricks workspace administration, catalog creation, mount configurations, and cluster setup
- Experience automating cloud provisioning workflows (e.g., Terraform, ARM, Bicep, PowerShell, Python)
- Experience with SSMS, SQL, BaseCamp, Active Directory, Database Design, Lake House design, Synapse, Git Commands, Ansible, Docker
- Experience with Windows, MacOS, Linux, Ruby, HTML, CSS/SCSS, Javascript, C#, .Net, NodeJs, Angular, Jquery, Microsoft SQL server, Mongo, Azure, AWS, GCP, Heroku, Github, JIRA, confluence, Azure Develops, Backend sustainment, Frontend sustainment, APIs, UX Designer, UI Designer, Fullstack Engineer
- Experience in conflict management and servant leadership
- Highly motivated and analytical; proven problem-solving abilities
- Ability to demonstrate initiative, proactivity, and enthusiasm in a fast-paced environment
- Willingness and ability to quickly learn new skills, new client environments, and grow domain expertise
- Ability to conduct independent research in the root cause analysis and resolution of complex issues
- Excellent planning, project oversight, risk management, prioritization, organization, attention to detail, leadership, and time management skills
- Demonstrated strong facilitation and excellent verbal communication, oral presentation, analytical and written communication skills
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