Note: The job is a remote job and is open to candidates in USA. Technical Assent is a federal consulting firm that helps government organizations improve services through human-centered design and research. They are seeking a Senior Consultant to lead customer experience and survey research projects for federal clients, focusing on developing research plans and guiding the implementation of survey methodologies.
Responsibilities
- Designing research plans for customer experience, employee experience, program evaluation, stakeholder research, and public-sector service improvement projects
- Developing survey instruments, sampling approaches, analysis plans, reporting frameworks, and data collection strategies
- Advising clients on research design, survey methodology, question wording, response options, sampling, weighting, statistical testing, qualitative coding, and interpretation of results
- Leading or overseeing survey configuration, testing, fielding, monitoring, and quality assurance in Qualtrics and related platforms
- Translating client goals and program questions into practical research designs and measurable constructs
- Developing data analysis approaches that may include descriptive statistics, cross-tabulations, segmentation, trend analysis, statistical comparisons, weighting, open-ended response coding, and mixed-methods synthesis
- Creating or overseeing creation of dashboards, reports, briefings, codebooks, data files, and executive-ready findings using tools such as Excel, Qualtrics dashboards, Power BI, Tableau, or similar platforms
- Interpreting quantitative and qualitative findings and translating them into clear implications, recommendations, and decision support for federal leaders
- Leading client meetings, research design discussions, working sessions, briefings, and status updates
- Managing research workstreams, coordinating junior staff, reviewing deliverables, and ensuring work is accurate, useful, and delivered on schedule
- Supporting project managers with scope, schedule, level-of-effort planning, risks, assumptions, and delivery quality
- Helping develop reusable methods, templates, quality control practices, and documentation standards for Technical Assent’s research and survey work
- Supporting proposals, capture efforts, past performance writeups, solutioning, or technical approaches from time to time
- Contributing to a consulting culture focused on practical insight, methodological rigor, client trust, and measurable mission impact
Skills
- At least 5 years of directly relevant experience in survey research, customer experience research, employee experience research, social science research, market research, program evaluation, user research, public policy research, or related applied research work
- Experience designing and executing applied research studies from research questions through data collection, analysis, reporting, and recommendations
- Hands-on experience with Qualtrics, including survey design, configuration, testing, distribution, data exports, and/or dashboards
- Experience developing survey instruments and advising on question wording, logic, response scales, respondent experience, and data quality
- Experience developing or implementing sampling plans, analysis plans, statistical testing approaches, weighting approaches, qualitative coding methods, or mixed-methods research designs
- Experience analyzing survey or research data and developing clear findings, implications, and recommendations
- Proficiency with Microsoft Excel and experience using Qualtrics dashboards, Power BI, Tableau, or similar reporting and visualization tools
- Ability to lead client conversations and explain research methods, findings, tradeoffs, risks, and recommendations clearly to non-technical audiences
- Ability to manage research workstreams, review the work of junior staff, and ensure deliverables are accurate, well-structured, and client-ready
- Strong written communication skills, including experience developing reports, briefings, research plans, findings summaries, or client deliverables
- Strong consulting skills, including responsiveness, judgment, organization, and comfort working across multiple projects or stakeholders
- U.S. citizenship
- Ability to obtain and maintain a public trust clearance or security clearance, if required
- Master's degree or PhD in social science, psychology, sociology, public policy, statistics, survey methodology, industrial/organizational psychology, human-centered design, market research, data analytics, or a related field
- Direct experience supporting federal government clients
- Experience with customer experience, employee experience, voice-of-customer, human-centered design, service design, or public-sector program evaluation
- Experience with Medallia, Alchemer, SurveyMonkey, Forsta, Confirmit, or other survey or VOC platforms
- Familiarity with Section 508 accessibility, privacy requirements, data protection practices, or FedRAMP environments
- Familiarity with OMB/PRA requirements or federal survey clearance processes
- Experience using SPSS, R, Python, SQL, or other statistical/data analysis tools
- Experience developing codebooks, data dictionaries, data files, weighting documentation, dashboards, and recurring reporting products
- Experience supporting proposals, capture, pricing assumptions, past performance narratives, or technical solution development
- Experience mentoring junior researchers, analysts, or consultants
Benefits
- Flexible PTO
- Healthcare coverage (medical, dental, vision)
- FSA and HSA
- Short and long-term disability
- 401(k) with employer contributions, training and wellness allowances, and commuter benefits.
Company Overview