Note: The job is a remote job and is open to candidates in USA. Eve is redefining legal technology for plaintiff law firms, and they're building a team to transform how litigation firms operate. The Senior Deal Desk Analyst will play a critical role in ensuring efficient and accurate execution of commercial transactions, partnering closely with various departments to drive operational excellence.
Responsibilities
- Manage deal workflows across new business, renewals, and expansions from intake through booking, ensuring accuracy, compliance, and timely execution
- Review pricing, discounting, contract terms, and billing arrangements for alignment with commercial policy, financial objectives, and revenue recognition requirements
- Administer approval workflows, escalating non-standard transactions and complex deal structures while maintaining visibility into high-priority opportunities
- Partner with Sales, CS, Finance, Legal, and RevOps to support renewal strategy, retention, expansion, and successful execution of commercial agreements
- Identify inefficiencies within the quote-to-cash lifecycle and develop scalable, repeatable processes that improve operational consistency and audibility
- Track Deal Desk and renewal performance metrics, analyze trends, and leverage insights to drive continuous process improvement
- Evaluate AI-powered tools and automation to streamline quoting, approvals, contract review, and deal analysis while championing a continuous-improvement mindset
Skills
- 5+ years of total experience incorporating both Operations and execution; in deal desk, sales operations, Renewals Operations, commercial operations, or a related function in a high-growth B2B SaaS environment
- Proven track record turning undefined, manual processes into repeatable, scalable and repeatable automated processes
- Hands-on experience with CPQ tools (DealHub preferred), CRM platforms (HubSpot or Salesforce)
- Strong financial acumen: comfortable with deal modeling, margin analysis, discount governance, and revenue recognition principles
- Understanding of SaaS revenue retention concepts, including GRR, NRR, renewal forecasting, and the commercial drivers of retention and expansion
- Experience leveraging AI-powered tools and automation to improve operational efficiency, streamline workflows, and support scalable business processes
- Ability to communicate complex commercial topics clearly and effectively to a variety of stakeholders, adapting messaging to the needs of different audiences
- Demonstrates initiative and sound judgment, with the ability to move work forward and make thoughtful decisions in evolving or ambiguous situations
- Experience in a high-growth B2B SaaS startup (Series A–C preferred)
- Experience building or scaling Deal Desk, Commercial Operations, or Quote-to-Cash processes
- Familiarity with SaaS metrics such as ARR, ACV, NRR, GRR, and subscription billing models
- Experience supporting complex commercial transactions, including enterprise, multi-year, and non-standard deals
- Advanced proficiency with Excel/Google Sheets and experience with BI/reporting tools
- Experience with HubSpot, DealHub, or similar CRM and CPQ platforms
- Experience leveraging AI tools and automation to improve commercial operations and workflow efficiency
- Bachelor's degree in Business, Finance, Accounting, or a related field (or equivalent experience)
Benefits
- 💹 401(k) Program with Employer Matching
- ⚕️ Health, Dental, Vision and Life Insurance
- 🩼 Short Term and Long Term Disability
- 🚗 Commuter Benefits*
- 🧑💻 Autonomous Work Environment
- 🖥️ Workplace Setup Reimbursement
- 🏠 Telecomm Stipend
- 🏝 Flexible Time Off (FTO) + Holidays
- 🚀 Quarterly Team Gatherings
- 🥪 In office Perks*
Company Overview