Note: The job is a remote job and is open to candidates in USA. SavvyMoney is a leading San Francisco East Bay fintech company providing integrated credit score and personal finance solutions. The Senior Director of Delivery Operations owns the systems, standards, and infrastructure that power how SavvyMoney's solutions are implemented, ensuring that work translates directly to revenue.
Responsibilities
- Own and manage implementation capacity forecasting across multiple product lines, serving as a strategic cross-functional partner to implementation leadership
- Partner with Sales Leadership to align resource availability with sales projections, proactively escalating demand imbalances to senior leadership
- Evaluate, implement, and manage implementation tools and platforms that drive consistency, scalability, and reduced resource overhead across delivery teams
- Define and champion operational best practices, ensuring broad adoption across implementation teams
- Collaborate with Product and Engineering leaders to ensure new products are designed and delivered for efficient, streamlined implementation
- Develop and deliver implementation and revenue forecasts that align organizational outcomes to the Annual Operating Plan (AOP)
- Serve as a strategic advisor to the SVP of Operations on matters of optimization, tooling, and process improvement
- Lead the adoption and evangelization of AI-powered tools and workflows within the Operations organization
Skills
- 7+ years of experience in project management, delivery operations, or implementation roles with a track record of increasing scope and responsibility
- 5+ years of experience in Financial Services Technology (Fintech) or Software as a Service (SaaS)
- Proven expertise with implementation and project management tooling (e.g., Smartsheet) and CRM/sales forecasting platforms (e.g., Salesforce)
- Demonstrated ability to operate effectively in cross-functional environments, with experience influencing and advising senior and executive leadership
- Exceptional communication and presentation skills, with the ability to translate complex operational data into clear, executive-ready narratives
- Strong proficiency in data analysis, interpretation, and forecasting — including the ability to build and maintain implementation and revenue models
- Advanced working knowledge of MS Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides)
- Bachelor's degree required
- Advanced degree or relevant certifications (PMP, Six Sigma, etc.) a plus
Benefits
- Equity Compensation Package
- Flexible Time Off (FTO) - take time off as needed to rest and recharge.
- Medical, Dental, Vision 6% premium paid for employee
- Disability/Life Insurance
- Opportunity for learning and career growth with a top Bay Area technology company
- Reimbursement for remote work setup
- Monthly stipend for phone and internet
- Team building events, culture activities, all hands events
- Paid time off to volunteer and serve the community
- Half day Fridays
- 401k matching contribution
- Beautiful California East Bay offices in Dublin, CA
Company Overview