[Remote] Senior Epic Access Lead

Note: The job is a remote job and is open to candidates in USA. The Wilshire Group is a renowned boutique consulting firm specializing in revenue cycle optimization. They are seeking a Senior Epic Access Lead to lead patient access strategy, system optimization, and operational transformation initiatives for healthcare clients, ensuring measurable improvements in access and patient experience. Responsibilities • Leading Epic Access module strategy and optimization across engagements • Designing end-to-end patient access workflows and system configurations • Making build, workflow, and best-practice decisions within Epic • Serving as primary client-facing expert for access operations • Driving project milestones and deliverables autonomously • Mentoring analysts and junior consultants • Ensuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collections • Assess current-state patient access operations and identify improvement opportunities • Develop future-state workflow designs aligned to industry best practices • Advise client executives on scheduling strategy, digital access, and revenue integrity • Align system configuration with operational and financial goals • Lead design, build, testing, and go-live for: MyChart (patient portal & self-service tools), Cadence/Scheduling, Registration/ADT, Patient Payments/Point-of-Service collections • Configure rules, templates, workflows, and integrations • Support upgrades, enhancements, and new functionality rollouts • Troubleshoot complex access or payment system issues • Develop project plans and manage deliverables • Facilitate requirements sessions and workflow design workshops • Coordinate across clinical, revenue cycle, and IT teams • Communicate risks, timelines, and outcomes clearly to leadership • Increase portal adoption and self-service scheduling • Improve registration accuracy and throughput • Optimize front-end collections and payment processes • Reduce denials related to registration or eligibility errors • Support KPI tracking and performance reporting • Train and mentor analysts, super users, and operational leaders • Create documentation and knowledge transfer materials • Represent Wilshire professionally and build strong client relationships Skills • 5–8+ years hands-on Epic Access or Revenue Cycle experience • Multiple full-cycle Epic implementations or optimizations • Deep knowledge of front-end hospital or ambulatory access operations • Demonstrated leadership of patient access transformation initiatives • Active Epic certification(s) in one or more of: Epic MyChart, Epic Cadence (Scheduling), Epic Prelude/ADT (Registration), Epic Grand Central, Epic Resolute Patient Payments / Revenue Cycle front-end (Must maintain current certification status) • Senior-level consulting or project leadership experience • Strong workflow analysis and system design skills • Executive-level communication and facilitation abilities • Ability to work independently with minimal oversight • Experience leading cross-functional teams • Multiple Epic certifications • Healthcare IT consulting experience • Experience with digital front door strategies • Knowledge of eligibility, authorizations, and denial prevention • Experience supporting multi-site health systems Company Overview • The Wilshire Group is a healthcare consultancy that offers health information management, billing, signature and revenue integrity services. It was founded in 2007, and is headquartered in Sierra Madre, California, USA, with a workforce of 11-50 employees. Its website is https://thewilshiregroup.net.