Note: The job is a remote job and is open to candidates in USA. Welltower™ Inc. is a global leader in residential wellness and healthcare infrastructure, transforming how the world thinks about senior living. They are seeking a Senior Implementation Manager to bridge technology solutions with operational implementation across numerous facilities, ensuring successful adoption and integration of technology within the organization.
Responsibilities
- Develop comprehensive implementation frameworks for technology rollouts
- Coordinate with operator teams to ensure smooth technology adoption
- Review training programs and materials for facility staff and management
- Monitor adoption metrics, user satisfaction, and operational impact
- Design and execute change management strategies for technology implementations
- Assess organizational readiness and identify potential resistance points
- Build change champion networks across facilities and regions
- Develop communication plans and stakeholder engagement strategies
- Analyze existing operational processes and identify improvement opportunities
- Design integration points between new technologies and existing systems
- Establish performance metrics and success criteria for operational improvements
- Coordinate with IT teams on technical integration requirements
- Build strong relationships with facility administrators and operations teams
- Conduct regular site visits to assess implementation progress and gather feedback
- Facilitate best practice sharing across facilities and regions
- Support facility teams with troubleshooting and optimization
- Create comprehensive training curricula for various technology implementations
- Develop user manuals, quick reference guides, and support documentation
- Establish help desk protocols and escalation procedures
- Coordinate with vendors on training resources and ongoing support
Skills
- Bachelor's degree in Operations Management, Business Administration, or related field
- 5+ years experience in operations consulting, healthcare operations, or change management
- Strong project management skills with experience managing multi-site implementations
- Excellent communication and training skills with diverse audiences
- Experience working with healthcare regulations and compliance requirements
- Senior living or healthcare industry experience with direct facility operations knowledge
- Change management certification (Prosci, Kotter, etc.)
- Six Sigma or Lean operations certification
- Experience training staff in healthcare or senior living environments
- Multi-jurisdictional experience (US, Canada, UK)
Benefits
- Competitive Base Salary + Annual Bonus
- Generous Paid Time Off and Holidays
- Employee Stock Purchase Program – purchase shares at a 15% discount
- Employer-matching 401(k) Program + Profit Sharing Program
- Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
- Tuition Assistance Program
- Comprehensive and progressive Medical/Dental/Vision options
- Professional Growth
Company Overview