Note: The job is a remote job and is open to candidates in USA. Optum is a global organization dedicated to improving health outcomes through technology. The Senior Infrastructure Operations Engineer will design and optimize the enterprise-wide virtual desktop and application streaming infrastructure, focusing on automation and modern CI/CD practices to enhance the virtual experience for users.
Responsibilities
- Design, configure, deploy, and maintain robust virtual desktop infrastructure (VDI) and application virtualization environments leveraging Azure Virtual Desktop (AVD), Citrix, and VMware Horizon VDI platforms
- Own the lifecycle of virtual machine (VM) golden images, including image creation, testing, development, and ongoing version management for VDI environments
- Build and maintain modern CI/CD pipelines to automate virtual image deployments, configurations, and environment updates
- Design, develop, and deploy AI-powered solutions and intelligent automations to address complex infrastructure and workspace challenges with an emphasis on responsible use of AI
- Build automated workflows and scripting integrations (e.g., PowerShell, Python) to optimize workspace provisioning, operational efficiency, and self-healing infrastructure
- Use enterprise-approved AI tools to streamline workflows, automate repetitive tasks, and drive continuous improvement across the platform ecosystem
- Evaluate emerging technology trends, including cloud VDI, DevOps automation, and intelligent system monitoring, to inform solution design and strategic workspace innovation
- Troubleshoot complex Tier-3 virtualization, session host, and workspace access issues, conducting deep-dive root cause analyses to maintain high environment availability
- Collaborate with research, engineering, and product teams to translate cutting-edge infrastructure advancements into scalable, production-ready capabilities that can be re-used by the enterprise
Skills
- 5+ years of experience in engineering, designing, and managing enterprise-scale Virtual Desktop Infrastructure (VDI) and application streaming environments
- 3+ years of technical experience administering and supporting Azure Virtual Desktop (AVD), Citrix, and/or VMware Horizon VDI platforms
- 3+ years of experience with system automation and scripting languages (such as PowerShell, Python, or Bash) to automate infrastructure tasks
- 2+ years of hands-on experience with virtual machine (VM) image creation, development, and lifecycle management within enterprise environments
- 2+ years of experience designing, developing, or deploying system automations, automated self-healing workflows, or integrating intelligent software tools to optimize operational workflows
- Bachelor's degree in computer science, Information Technology
- Experience designing, building, or managing CI/CD pipelines and Infrastructure as Code (IaC) practices (e.g., Azure DevOps, Packer, Terraform, Jenkins) for VDI and virtual image deployments
- Relevant technical certifications such as Citrix Certified Professional/Expert - Virtualization (CCP-V, CCE-V), Microsoft Certified: Azure Virtual Desktop Specialty, or VMware VCP
- Experience integrating machine learning (ML), natural language processing (NLP), or advanced AI APIs into system administration or monitoring platforms
- Strong knowledge of cloud infrastructure architectures (Azure, AWS) and hybrid workspace deployments
- Outstanding technical troubleshooting, analytical problem-solving, and collaboration skills
- All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Benefits
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
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