Note: The job is a remote job and is open to candidates in USA. Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Senior Manager, Infrastructure Operations leads the Infrastructure Operations team responsible for the stability, resiliency, and lifecycle of the company's on-premises infrastructure.
Responsibilities
- Lead execution of data-center evacuation and consolidation programs across the on-premises footprint
- Own capacity planning and server/storage moves across the facility portfolio, coordinating discovery, dependency mapping, and cutover sequencing
- Coordinate the on-prem hand-off for workloads targeted for cloud migration, ensuring source-side readiness, decommissioning, and data extraction (migration execution is owned by the cloud/modernization team)
- Direct certified asset disposition (ITAD) and decommissioning, including chain-of-custody and certificates of destruction
- Maintain the end-of-service-life (EOSL) hardware/storage remediation roadmap and formally track, mitigate, and report infrastructure risks
- Manage the "keep-the-lights-on" / continuous-improvement (KTLO/CI) backlog across PI cycles, balancing run vs. change
- Own enablement and execution of DR tests against defined RTO/RPO tiers; drive resiliency, backup, and BCP standards
- Lead infrastructure vulnerability management — patching, firmware remediation, and hardening — in partnership with Information Security
- Build and mature the SRE and observability practice for on-prem infrastructure: monitoring/alerting standards, tooling integrations, SRE metrics/reporting, and AIOps adoption
- Own the major-incident and escalation model and problem-management/RCA discipline
- Establish and enforce documentation governance, standards, policies, and controls; own the infrastructure knowledge base and its review cadences
- Define team structure and capability development via a skills matrix and maturity assessment
- Lead, coach, and develop the Infrastructure Operations team; run agile ceremonies (standups, retrospectives) and PI planning
- Partner cross-functionally with PMO, Finance, Information Security, Architecture, the cloud/modernization team, and the business units, and manage vendor relationships
Skills
- 8+ years in infrastructure/IT operations, including 3+ years leading teams
- Demonstrated ownership of on-premises data-center operations, server/storage lifecycle, and consolidation or exit programs
- Strong grounding in ITSM/ITIL, incident/problem management, DR, and infrastructure lifecycle/EOSL management
- Experience with monitoring/observability and SRE principles
- Proven ability to establish operational governance, documentation standards, and agile delivery cadence
- Excellent cross-functional stakeholder and vendor management skills
- Deep experience with data-center hardware, storage, and virtualization platforms
- Familiarity with the Atlassian suite (Jira, JPD, Confluence, JSM Assets) for portfolio and knowledge management
- Exposure to AIOps tooling and observability platforms
- Healthcare or regulated-industry (FedRAMP/HIPAA) infrastructure experience
Benefits
- Hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.
- We are dedicated to ensuring our application process is accessible to all candidates.
- If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
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