Note: The job is a remote job and is open to candidates in USA. KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm recognized as an industry leader. They are seeking a Senior Operations Analyst to support operational rigor and data discipline by translating market demand into actionable staffing and delivery plans.
Responsibilities
- Provide operations support by turning market demand into executable delivery plans and staffing and capacity recommendations
- Maintain the resource management system and capacity planning processes to improve staffing predictability and operational scale
- Convert demand into a managed backlog; support backlog prioritization and propose staffing plans for Delivery team confirmation and Growth team expectation-setting
- Own operational data completeness and discipline ensuring projects and resources are entered and kept current in required systems to enable forecasting and reporting
- Develop and maintain standards, templates, and delivery efficiency enablers; manage the templates and standards library and track adoption
- Run and support the operating cadence (resource & delivery meetings; KPI reviews; business reviews) and prepare accurate reporting materials/dashboards
- Build and maintain operational dashboards and KPI reporting focused on staffing predictability, standards adoption, and skills readiness and capacity alignment
- Support talent planning by maintaining skills visibility/inventory, tracking individual training plans, and coordinating gap closure through upskilling or hiring recommendations
- Support cross-team information flows by publishing staffing plans, utilization/capacity views, standards/templates updates, training progress, and performance dashboards
- Other duties as assigned
Skills
- Bachelor's degree in Business, Operations, Analytics, Information Systems, Finance, or related field (or equivalent relevant experience)
- 5 years in operations, PMO, resource management, business analytics, or technology services operations (consulting preferred)
- Experience with capacity/utilization analysis, staffing coordination, and multi-project planning/backlog tracking
- Demonstrated ability to create recurring KPI reporting and dashboards; strong data quality and operational discipline
- Proficiency with Excel and reporting/BI tools (e.g., Power BI) and comfort working with CRM/ERP systems (Microsoft Dynamics)
- Experience supporting a demand, backlog and staffing process and running resource/delivery cadences
- Experience managing standards/templates libraries and adoption tracking
- Experience with Microsoft Dynamics (or similar CRM) and delivery/financial visibility workflows
- Relevant certifications (PMP/CAPM, ITIL, Lean/Six Sigma, Power BI/Data)
Benefits
- We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.
Company Overview