Note: The job is a remote job and is open to candidates in USA. WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. They are seeking a Senior Platform Engineer to build out observability and incident response, architecting and implementing a modern observability stack to enhance system health and performance visibility across their cloud architecture.
Responsibilities
- Design and deploy a logging, metrics, and APM stack that scales with the organization
- Establish agent configuration best practices (New Relic, OpenTelemetry, or alternatives)
- Create structured logging patterns and cardinality management strategy
- Implement distributed tracing to understand latency and failure paths across services
- Evaluate and select incident management platform (we're not locked into any vendor)
- Build alerting policies that surface real signals without drowning teams in noise
- Develop incident triage, escalation, and communication workflows
- Create runbooks and post-incident analysis templates
- Identify manual work in today's incident response and automate it away
- Build dashboards, alerts, and self-service tools so teams don't need platform team involvement for basic troubleshooting
- Codify monitoring and alerting as infrastructure (IaC)
- Set SRE practices and standards for the organization
- Mentor Platform Engineering team on observability concepts and tooling
- Drive adoption: make it easy for service owners to instrument their code correctly
Skills
- 5+ years in SRE, platform engineering, or similar infrastructure role
- Deep expertise in at least one observability domain (metrics, logging, tracing, or APM)
- Experience with agent configuration and instrumentation (New Relic, Datadog, OpenTelemetry, or equivalent)
- Track record of building (not just maintaining) monitoring/alerting systems
- Comfortable making opinionated architectural decisions with incomplete information
- Strong systems thinking—you understand tradeoffs between managed vs. open-source, complexity vs. coverage
- AWS and containerized environments (EKS, Docker)
- Infrastructure-as-Code (Terraform, CloudFormation)
- Kafka or async message queues (understanding log/metric pipeline architecture)
- RDS experience (database monitoring, slow query logs)
- Open-source observability stack (Prometheus, ELK, Grafana, Jaeger)
Benefits
- This role is also eligible for a comprehensive benefits package and annual bonus program.
- We have a hybrid work environment to allow our employees to find the right work-life balance.
- Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.
Company Overview
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