Note: The job is a remote job and is open to candidates in USA. Thorne is a company dedicated to delivering high-quality, science-backed solutions for individual well-being. The Senior Product Manager, eCommerce Consumer Experience will lead the strategy and execution of customer-facing digital experiences on Thorne.com, driving business growth through improved customer engagement and retention in the online shopping journey.
Responsibilities
- Own and evolve the customer-facing product roadmap for Thorne.com, proactively driving initiatives that improve conversion, engagement, repeat purchase behavior, and customer lifetime value
- Partner with senior leadership to define and execute product strategy across the ecommerce shopping experience and broader customer journey
- Lead product discovery, roadmap prioritization, and feature delivery across key eCommerce experiences including Home Page, PLP, PDP, search, navigation, cart, checkout, post-purchase, and personalization
- Facilitate product thinking, design thinking, and generative discovery workshops that align cross-functional teams around customer needs, business opportunities, and solution development
- Translate customer insights, behavioral data, and business goals into actionable product requirements, experimentation opportunities, and high-quality feature launches
- Champion a customer-first, experimentation-driven approach to product development, continuous optimization, and iterative learning
- Collaborate closely with Engineering, Product Design, Data Analytics, and Marketing to deliver impactful customer experiences
- Drive alignment across cross-functional stakeholders while balancing competing priorities, timelines, risks, and business objectives
- Lead product and design reviews, support testing and rollout strategies, and communicate product requirements clearly across both technical and non-technical teams
- Foster strong cross-functional relationships and contribute to a collaborative, accountable, and customer-centric culture
- Drive improvements in discoverability, wayfinding, mobile conversion, and overall user experience through data-informed decision making
- Analyze customer behavior, funnel performance, and site analytics to identify opportunities for optimization, experimentation, and growth
- Monitor and improve key eCommerce KPIs including engagement and business metrics, such as conversion rate, AOV, repeat purchase behavior, and customer lifetime value
- Partner with Data Analytics and Engineering teams to support accurate tracking, reporting, and measurement across customer experiences and experiments
Skills
- Bachelor's degree required
- A minimum of 6-8+ years of product management experience within D2C eCommerce or consumer digital products
- Strong understanding of eCommerce UX, customer journeys, digital merchandising, and conversion optimization
- Proven experience leading product discovery, experimentation, and customer-facing feature development in highly cross-functional environments
- Demonstrated experience creating and driving a product roadmap from customer insights, behavioral analytics, experimentation, and market research
- Ability to translate customer insights, analytics, and business goals into product strategy, prioritization, and execution
- Strong communication, organizational, and stakeholder management skills, with the ability to simplify complex concepts into actionable plans
- Proven ability to identify new growth opportunities, build alignment across competing stakeholder groups, and influence product strategy through data, customer understanding, and structured prioritization
- Demonstrated ability to operate effectively in fast-paced, ambiguous environments with an objective, action-oriented, and hands-on approach to problem solving
- Ability to form and communicate a strong point of view while remaining adaptable and open to new information, feedback, and evolving business needs
- High emotional intelligence, sound judgment, and a collaborative leadership style
- Experience within wellness or consumer health businesses is a plus
- Passion for health and wellness, and creating a positive difference in consumers' lives is highly valued
Benefits
- 100% company-paid medical, dental, and vision insurance coverage for employees
- Company-paid short- and long-term disability insurance
- Company- paid life insurance
- 401k plan with employer matching contributions up to 4%
- Gym membership reimbursement
- Monthly allowance of Thorne supplements
- Paid time off, volunteer time off and holiday leave
- Training, professional development, and career growth opportunities
Company Overview
Company H1B Sponsorship