Note: The job is a remote job and is open to candidates in USA. Itential is seeking a Sr. Project Manager to join their Professional Services organization. In this role, you will lead customer-facing implementation projects, ensuring they are completed on time, within scope, and on budget, while managing risks and building relationships with enterprise clients.
Responsibilities
- Coordinate internal resources and ensure projects are delivered on time, within scope, quality, and budget
- Execute projects using both Agile and Waterfall methodologies as appropriate to the engagement
- Forecast revenue, manage margins, and maintain overall project financial health
- Define success criteria and objectives with stakeholders and ensure technical feasibility
- Secure and allocate resources; build and maintain detailed project plans
- Manage scope, schedule, and cost changes; track and report project performance
- Lead customer-facing status meetings and produce status reports
- Manage client and stakeholder relationships throughout the project lifecycle
- Identify, manage, and escalate project risks and dependencies
- Maintain comprehensive project documentation
- Collaborate with PM peers to improve efficiency on processes
- Build customer relationships to support future sales opportunities
- Create and present project dashboards to internal and external stakeholders
- Serve in a customer-facing, billable capacity
- Perform other related duties as assigned
Skills
- Four-year degree or equivalent experience (5+ years relevant work)
- Strong project planning, scheduling, and organizational skills
- Enterprise software delivery experience, including familiarity deploying enterprise software in both SaaS and on-premises environments, including hybrid architectures where cloud-hosted product components integrate with customer-managed infrastructure
- Working knowledge of common implementation dependencies: databases, application gateways, site-to-site VPN tunnels, SSO/identity providers, and secrets management
- Able to hold credible conversations with customer infrastructure, security, and network teams to ensure project success
- Recognizes when a customer-side blocker (firewall rules, certificate issues, server readiness, etc.) will impact the delivery timeline and escalates before it does
- Excellent written, verbal, client-facing, and internal communication skills
- Proficiency with Microsoft Office
- Ability to manage multiple high-profile workstreams in parallel
- PMP or PMI-ACP certification
- Experience with change-management processes for professional services projects
- External and internal customer-relationship management experience
- Experience creating or reviewing professional services SOWs
Company Overview
Company H1B Sponsorship