Note: The job is a remote job and is open to candidates in USA. Liberty Mutual Insurance is currently seeking motivated sales professionals for the role of Senior Sales Advisor Supervisor. This position involves supervising a team of sales professionals to ensure sales targets are met and quality control processes are in place.
Responsibilities
- Supervises Advisors, DRC to ensure sales targets and related performance metrics are consistently achieved
- Coaches and develops Sales Advisors, DRC through monitoring calls and analyzing performance data to provide effective coaching and feedback
- Manages the individual performance of each Sales Advisor through individualized development plans, employee reviews, and progressive discipline, as appropriate
- Contributes to a high performing culture by effectively communicating, fostering inclusion, and encouraging employee engagement
- Ensures a high level of customer satisfaction. Reviews call surveys and answers customer inquiries and escalated calls
- Interviews, makes hiring recommendations, and supports the onboarding process for new Sales Advisors. Makes promotional recommendations
- Administers pay for performance salary recommendations
- Reviews underwriting requests from Sales Advisors utilizing rules and guidelines in order to bind coverage
- Participates in project teams and focus groups to improve processes and identify/capitalize on opportunity areas and performs other tasks as assigned
- May perform other related tasks as assigned
- Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P& C licensing
Skills
- Bachelor`s degree or equivalent training plus 2-3 years directly related insurance experience
- In depth knowledge of personal lines products, policies, systems and coverage
- Multi-state property and casualty licensing required
- Residency and reciprocal licenses in all other states must be maintained
- Demonstrated effective written & oral communication skills
Benefits
- Flexible Time Off Annual Accrual - days: 15
- Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
- Comprehensive benefits
- Workplace flexibility
- Professional development opportunities
- A host of opportunities provided through our Employee Resource Groups
Company Overview