Note: The job is a remote job and is open to candidates in USA. CES is a company with over 26 years of experience in Software Product Development and Digital Transformation Consulting Services. They are seeking a Senior Software Engineer to design and customize solutions in Dynamics 365 Customer Service and Omnichannel, while collaborating with functional consultants and providing technical support.
Responsibilities
• Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel
• Build and deploy PVA chatbots integrated with Customer Service channels
• Configure and support Contact Center service flows (voice, chat, email, social channels)
• Collaborate with functional consultants to translate business requirements into technical solutions
• Ensure compliance with security roles and access control in CE applications
• Provide technical support, troubleshooting, and performance optimization
Skills
• Strong hands-on experience in Dynamics 365 Customer Service module
• Expertise in Omnichannel for Customer Service (routing, workstreams, channels, agent experience)
• Development and customization using Power Virtual Agents (PVA) for chatbot solutions
• Experience integrating and configuring Contact Center solutions (service-only focus, no ERP/Finance modules)
• Proficiency in Power Platform (Dataverse, Power Automate, Canvas/Model-driven apps)
• Knowledge of custom plug-ins, workflows, PCF controls, and ribbon customization
• Familiarity with Azure services for extending Dynamics 365 capabilities
• Design, develop, and customize solutions in Dynamics 365 CE Customer Service & Omnichannel
• Build and deploy PVA chatbots integrated with Customer Service channels
• Configure and support Contact Center service flows (voice, chat, email, social channels)
• Collaborate with functional consultants to translate business requirements into technical solutions
• Ensure compliance with security roles and access control in CE applications
• Provide technical support, troubleshooting, and performance optimization
• Microsoft certifications in Dynamics 365 Customer Service / Omnichannel / Power Platform
• Prior experience in large-scale contact center implementations
• Strong communication and stakeholder management skills
Benefits
• Flexible working hours to create a work-life balance.
• Opportunity to work on advanced tools and technologies.
• Global exposure to not only collaborate with the team, but also to connect with the client portfolio and build professional relationships.
• Highly encouraged for any innovative ideas & thoughts and we support in executing the same.
• Periodical and on-spot rewards and recognitions on your performance.
• Provides a better platform for enhancing skills via many different L&D programs.
• Enabling and empowering atmosphere to work along.
Company Overview
• CES is an information technology and business process management company. It was founded in 1996, and is headquartered in Bolingbrook, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://cesltd.com.
Company H1B Sponsorship
• CES has a track record of offering H1B sponsorships, with 14 in 2025, 10 in 2024, 7 in 2023, 13 in 2022, 11 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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