Note: The job is a remote job and is open to candidates in USA. Life Tree Pharmacy is a non-profit provider of developmental, behavioral health, and education services. The Senior Systems Support Analyst serves as the primary IT partner for the IDD division, providing advanced technical support and strategic guidance across multiple locations while ensuring the reliability and performance of various IT systems.
Responsibilities
- Serve as the primary point of contact for all IT support needs within the IDD division, providing Tier II/III support for desktop systems, networks, clinical applications (Avatar), Microsoft 365, OneDrive, SharePoint, and telephony systems
- Troubleshoot and resolve escalated hardware, software, network, operating system, and application issues while ensuring timely, customer-focused support
- Partner with Infrastructure, Network Operations, Clinical Applications, Application Development, and other enterprise IT teams to coordinate system upgrades, implementations, migrations, and ongoing operational support
- Recommend and implement technology improvements, process enhancements, and operational standards that improve system performance, service delivery, and customer satisfaction
- Install, configure, and troubleshoot voice/data cabling, workstation hardware, operating systems, peripherals, and related technology across commercial and residential program sites
- Monitor trends, analyze recurring issues, and provide recommendations and reporting that support informed technology decisions and continuous improvement
- Communicate IT updates, system changes, and project information effectively to stakeholders while maintaining a high level of professionalism with internal customers and business partners
- Provide technical leadership by mentoring team members, supporting organizational initiatives, promoting best practices, and remaining current on emerging technologies and industry trends
Skills
- Serve as the primary point of contact for all IT support needs within the IDD division, providing Tier II/III support for desktop systems, networks, clinical applications (Avatar), Microsoft 365, OneDrive, SharePoint, and telephony systems
- Troubleshoot and resolve escalated hardware, software, network, operating system, and application issues while ensuring timely, customer-focused support
- Partner with Infrastructure, Network Operations, Clinical Applications, Application Development, and other enterprise IT teams to coordinate system upgrades, implementations, migrations, and ongoing operational support
- Recommend and implement technology improvements, process enhancements, and operational standards that improve system performance, service delivery, and customer satisfaction
- Install, configure, and troubleshoot voice/data cabling, workstation hardware, operating systems, peripherals, and related technology across commercial and residential program sites
- Monitor trends, analyze recurring issues, and provide recommendations and reporting that support informed technology decisions and continuous improvement
- Communicate IT updates, system changes, and project information effectively to stakeholders while maintaining a high level of professionalism with internal customers and business partners
- Provide technical leadership by mentoring team members, supporting organizational initiatives, promoting best practices, and remaining current on emerging technologies and industry trends
Benefits
- Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
- Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
- DailyPay -- access your pay when you need it!
- On the Goga well-being platform, featuring self-care tools and resources.
- Access Care.com for backup childcare, elder care, and household services.
- Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
- Tuition reimbursement and educational partnerships.
- Employee discounts and savings programs on entertainment, travel, and lifestyle.
- Access to Pryor Online Learning for free online personal development classes.
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