Note: The job is a remote job and is open to candidates in USA. Stridepath Consulting specializes in transforming employee experiences through ServiceNow’s HR platforms. The Senior Technical Consultant will be a key technical leader responsible for designing, developing, testing, and deploying complex solutions for clients, ensuring scalable outcomes and guiding solution design.
Responsibilities
- Participate in ServiceNow Development projects to configure, develop, test and deploys ServiceNow applications, reports, service portal, and/or integrations
- Lead document configurations, reports, and development work
- Assist our customers with executing testing scenarios and plans
- Educate customers on ServiceNow products and solutions by delivering effective demonstrations on most services
- Maintain standard and extra certifications, knowledge of new features with each release, and commit to continuous learning
- Participate in story grooming and pointing sessions and ensure your understanding of requirements and point stories
- Participate in stand ups and provide solution guidance to the project team
- Lead Release Plan activities
- Participate in sprint retrospectives by delivering well prepared solution demonstrations
- Participate in cut over planning, develop, and implement release plan for solution components contained in ServiceNow update sets
- Lead Knowledge Transfer sessions with customers
- Leads TC initiatives throughout the organization to improve tools and process
- Create design documents for complex technical solutions and lead customer conversations to assist with requirements gathering process
- Maintain the skills required to configure and or develop advanced ServiceNow features (ie Portal, Integrations, AI, etc)
- Attend and participate in design workshops and design activities to help ensure requirements are technically sound
- Write well designed, testable, efficient code
- Participate in peer review testing and provide test steps used during peer review for complex clients
- Support Project Managers by documenting Risks, Issues, Decisions, Actions, and Changes in the RIDAC log
- Seeks OCM support on internal initiatives
- Participates in pre-sales activities as needed
- Mentors Associate Technical Consultants and Technical Consultants
Skills
- 5+ years of Professional Services Experience
- 4+ years of Direct ServiceNow Experience
- ServiceNow HRSD product experience is a MUST
- Willing to obtain Public Trust Clearance
- ServiceNow CSA Certification within 6 months
- ServiceNow CIS-HR Certification within 6 months
- Ability to travel up to 15% to customer locations nationally
- BS Degree or equivalent work experience
- First-class communication and presentation skills
- Strong interpersonal skills, customer-centric attitude
- Intellectual curiosity and willingness to learn every day
Benefits
- Competitive Health Benefits
- 401(K) with a 4% contribution
- Home Office and Fitness Reimbursements
- Vacation and Volunteer Benefits
- World Class co-workers with extensive ServiceNow experience
- Continuous learning culture
Company Overview