Note: The job is a remote job and is open to candidates in USA. Alera Group, Inc. is a rapidly growing broker of U.S. business specializing in various services including Property & Casualty Insurance. They are seeking a Commercial Lines Account Manager to support risk strategy, client service excellence, and operational accuracy while managing key account servicing processes and maintaining strong client relationships.
Responsibilities
- Support commercial Property & Casualty clients by delivering proactive account management, education, and service
- Collaborate with producers and internal service teams to ensure seamless execution of client deliverables
- Contribute to client retention and satisfaction by maintaining strong, trusted client relationships and providing responsive support
- Manage key account servicing processes including renewals, endorsements, claims support, billing inquiries, and account reviews
- Handle renewals in partnership with producers, including remarketing, account rounding, and presentation of renewal pricing and terms
- Educate clients on coverage changes, policy features, and risk management considerations
- Ensure accuracy, compliance, and alignment with underwriting guidelines, regulatory requirements, and internal best practices
- Leverage systems and tools such as Applied Epic, Microsoft Office, and Adobe PDF to manage workflows, documentation, and reporting
- Identify opportunities to generate additional revenue through increased coverage, account rounding, and cross‑selling opportunities
- Support new business and growth initiatives by assisting producers with servicing and renewal strategy
- Collaborate with Personal Lines and Group Benefits teams to introduce additional solutions where appropriate
Skills
- 5+ years of experience in Commercial Lines Property & Casualty account management
- Experience in insurance agency client service and account management
- Active Property & Casualty insurance license (state‑specific as required)
- Strong communication and relationship management skills
- Ability to manage multiple priorities in a dynamic, fast‑paced environment
- Experience working with key or complex commercial accounts
- Proficiency with Applied Epic and related agency management systems
- Strong analytical and problem‑solving capability
Benefits
- Eligible for performance-based bonus: Yes
- Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.
- This role is Remote
- Role-specific learning paths
- Leadership development programs
- Technical and compliance training
- Industry certifications and continuing education support
- Peer learning and knowledge-sharing communities
Company Overview