Note: The job is a remote job and is open to candidates in USA. ICUC is a team of creatives and social media managers dedicated to helping brands tell their stories. The Social Media Content Specialist will engage with online communities, moderate comments, and create content that resonates with audiences while ensuring a safe and respectful environment.
Responsibilities
- Moderating and responding to comments across our clients' social channels using their unique brand voice
- Writing thoughtful, engaging content to spark conversations and drive engagement
- Ensuring online communities are safe, respectful, and aligned with client guidelines
- Escalating issues, insights, or trends to the internal team when needed
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience
Skills
- Demonstrated, high-level proficiency in English with strong cultural awareness
- Exceptionally strong written communication skills (spelling, grammar, clarity) in English
- You live in Canada and are legally allowed to work here
- You're open and available to work any shift, any day - including weekends
- You've got professional experience managing social platforms, specifically moderating and engaging
- You know how to write for brands and can adapt your tone for different audiences
- You know your way around and the ins and outs of all the major social platforms
- You're into the kind of content you'll be moderating - whether it's tech, retail, food, or hospitality and tourism, you're curious and engaged
- You're organized, reliable, and have excellent customer service instincts
- You have fast, reliable internet with no data restrictions
- You also have an active Facebook account
- Fluency in additional languages an asset
Benefits
- A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all hourly employees working a minimum of 22 hours a week.
Company Overview
ICUC is a social media management services company delivering content moderation, community management, strategy, and social listening services. It was founded in 2002, and is headquartered in Montréal, Quebec, CAN, with a workforce of 501-1000 employees. Its website is https://icuc.social/.
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